CVS

"I want to thank the store manager, Daniel, for his service. It was actually a pleasure shopping at this CVS location today. The recent occasions that I have shopped there have been great because Daniel has been there at the store managing things. Finally a person at this location who goes above and beyond for a customer! He goes out of his way to help, treats people with respect, and I can tell that he works hard. I hope he stays working at this CVS location because he’s doing a fantastic job. Thank you Daniel! I am appreciative! Maybe things will turn finally turn around at this location with him there now. I was considering never shopping there again because of the female workers who did not want to help even when you had a simple question and were rude for no reason. My own life sucks but I don’t take it out on people. For the rude female workers, please try counseling or a career change. I have not used their pharmacy yet because of the bad reviews- sorry, but I’m not taking a chance!"

"WHERE DO YOU FIND THESE EMPLOYEES???? This was my first time getting a prescription through the CVS in Cedar Lake and I will NEVER go back!! The lady at the counter (Ruth) was rude from the moment I walked up. I know this wasn’t just a one time thing because she was also extremely rude to the gentleman behind us. If you don’t like your job than find a different career. Preferably one where you can’t belittle your “valued customers”"

"Pharmacist questioned what my education level was. She said I was intelligent enough to make this phone call so I should know how my insurance works. She said a grown man should be able to read and understand how their policy works. I felt so completely useless and small after our conversation."

"CVS robotic answering machine gets annoying with the commercials then being on hold to talk to someone.Now with that being out of the way.This store has problems from the old store that never was dealt with.The mistakes and amount of time to fill prescriptions are poor. I would like to say there have been some good techs over the years but more bad ones than good.It doesn’t matter who the head pharmacist is it’s just not good.Might just have to pay more somewhere else but i lack trust in this store"

"The scariest thing about this pharmacy is that nothing has changed in years… The poor service, inaccuracies, and slow response times have stayed consistent despite changes in staff. How CVS corporate allows this branch to continue to operate in this way, tarnishing their brand image is beyond me. There are thousands of families that depend on CVS for their health and their medication. I hope CVS isn’t resting on the fact that many families simply lack a choice of where to have their scripts filled due to their insurance coverage. Training and accountability are long overdue at this location."