Domino's Pizza,

100 E John Casey Rd, Bourbonnais, IL 60914, United States

"This has to be thee most unprofessional pizza place I’ve ever dealt with. I order frequently at least 4/5 times per month an my order is always wrong missing something or burnt TONIGHT I ORDERED ONLINE & THE ORDER WAS NEVER DELIVERED AT ALL female answered said HELLO an HUNG UP! 0/10 very poor service how do you NOT deliver an ENTIRE meal that’s ordered an paid for WOW"

"Ordered online and somehow my mushrooms got changed to pineapples?? Called the store and offered to bring the pizza back and they can’t do anything about online orders. God I hope the pineapple flavor doesn't stick!"

"The service at this location is very disappointing. I previously ordered a pizza for delivery on a week day and it took nearly two hours to receive. When calling back to ask if I was still going to receive my order I was told that they were understaffed. Things happen I completely understand and the manager at the time said that I could receive a free pizza for my next order. Fast forward to ordering my free pizza I ordered the pan made pizza and received the hand tossed pizza. When calling to get the correct pizza that was ordered I was told they would correct it but then got a callback 5 minutes later stating Naomi the manager (who wasn’t able to call herself to explain) will not remake the pizza I ordered since it was already a remade pizza. I was more than willing to go back out and swap pizzas so I can actually enjoy what I ordered initially but that wasn’t able to happen due to Naomi not wanting to correct it since it was a complimentary pizza order. It’s evident that good customer service is not enforced at this location."

"Only been a fee times, but they are always SUPER nice. One time I somehow messed up my coupons on my online order and overpaid cause the app deleted a better coupon, they guy at the counter couldn't fix the amount charged on the app, but he worked to refund the whole amount and re rung up the order AND saved me even more money than I originally thought I was paying on the app. It just took 3 days to get my refund, but that's on the credit card companies and the Domino's guy even warned me about the wait period."