Sears Appliance Repair 450 Schillinger Road, Mobile, AL 36608

"I had a great experience with Sears Home Repair, it was super easy to set up an appointment, they came quickly and were very helpful and friendly. My technician, Kevin, was great. I would definitely recommend this service."

"Once the appointment is made you will never speak to a human again. The web link is horrible. You will get messages stating you can reschedule; you can’t. If you call from the phone number you used to make the appointment, the auto bot will find your appointment by your phone number, give you info about your appointment, then say “good bye”. If you want to talk to a human call from a different phone and choose to schedule a new appointment. When asked if you are calling about the issue you’ve got the appointment for, CHOOSE THE NUMBER FOR “NO”. You will eventually get a human who will transfer you to scheduling. The technicians were very nice. I ordered two parts, they installed one, and I will get a refund for the second part. BUT THE MACHINE IS STILL GRINDING. I can’t do anything with the first ticket, because auto bot closed it. I’d add a video but the link only takes photos, in which one could not hear the grinding noise."

"If I could rate a 0 I would. Got a call in the morning said they’d be there between 9:30 and 10:00. 4:00pm comes around and I called back and he just said “oh I thought I came, no wait, the guy before said someone had already removed the cover so we can’t work on it”. The second guy never said anything to me about it, wasn’t listed in any documents I received and the first guy couldn’t even go into my decent sized attic. I still don’t have heat in my old house with single pain windows where my 1 year old lives. Pissed doesn’t even describe me."

"Kevin was amazing. He went out of his way to make sure our Dryer was fixed same day (even though he didn’t have the part). He went to find another service truck around the area to pick up to part for our dryer so we had a functioning dryer for Thanksgiving. Wish I could give him more than 5 ⭐️!"

"Wish we could give 0 stars. We had an appointment for October 31st the technician was to arrive between 8-5pm. At 4:50 pm via text we were told the appointment had to be rescheduled to 11/4/23 again 8-5pm. No one ever showed up or were we contacted. A third appointment was set for 11/6/23 again 8-5 pm. Again NO technician. A fourth appointment was given 11/9/23 8-5pm. At 4:55 pm we were informed that the technician would be at our home by 5:45 pm. Instead 15 minutes later our appointment was cancelled and a 5th appointment was made for the 11/13/23 again. 8-5 pm. DO NOT recommend this business for ANY repairs!!!"