Palmer's Toyota Collision Center

"I had my wife’s maxima hail damaged fixed. The first attempt they told me it was ready, there was chips in bumper and over spray everywhere. Second attempt to pick it up, they tried to return it to me with clumps of paint on bumper along with scratches everywhere and my battery was dead. I bought a new battery to put on it. They swapped it out, ground the cables and burned the ecm up. Worst body shop experience ever."

"Jeremy was late to both appointments. When I got my vehicle home I found the damaged bumper cover in my trunk and when I checked the repairs I found several fasteners missing from the grill and bumper cover. I called and asked them about this and they said “ I guess I’ll have to find some fasteners and then I’ll have to find an envelope, and then I’ll have to find a stamp.” His exact words. I never received anything. I don’t recommend Palmers Collision in any circumstance. After the original estimate they increased their price close to an additional thousand dollars. I guess that’s how they get you in there. So they can tie your hands and leave no choice but to pay the additional cost. One star is to high."

"Do not take your car here to get repaired. This center fails to communicate with customer about their vehicle. Even if you call the main number all they’ll do is transfer you to the person that’s dodging your phone call. My car has been up there for 3 weeks and I never got an update from them until I called to make a formal complaint with customer relations."

"We've been on a voluntary paint recall wait-list for a 2011 Toyota Rav4 with Palmer since Dec 2020. I've called multiple times a year to see when they could get us in. Each time they gave me a different time frame. Finally, Dec 2022 they tell me that they are no longer honoring those paint jobs. I've been round & round with Palmer & Toyota Customer Care for WAY too long now. Customer Care says they will honor it because we were on the wait list, Palmer says it's expired in their system now so they can't do it. The paint is (& has been for a long time now) literally falling all of this vehicle & we've waited patiently for over 2 years now. So now I'm back to Customer Care to see what they can do to make this right. Meanwhile, the car *with only 60,000 miles* just looks completely horrible & is getting rust spots. This whole situation has made me want to pull my hair out. It makes no sense to have us on that wait list for YEARS just to tell us "sorry, we can't do it now". If/when the issue is resolved, I'll update this review. Until then, I'm highly disappointed & frustrated with Palmer & Toyota Customer Care. Completely ridiculous."

"So, I got my car back yesterday. I had less than 3000 miles on it and someone hit me while I was completely stopped. Basically peeled off the driver front. There was also some damage to the steel bumper behind the grille and the driver front quarter panel. The hood also needed to be replaced. Overall, $9000 worth of damage. There were some issues getting information about my car and an estimate of when it would be ready. I had to call multiple times about it. I'm not going to say who was "in charge" of my car, but they were having some personal issues going on. I'm not heartless, but I did get a little frustrated. After some e-mails, things got on track. Since the car was so new, they had problems finding parts. This was totally understandable. Would I recommend Palmer's? Yes Was I happy with the quality? Yes Was I happy with communication? No If I could give 4.5 stars I would, but I rounded up. LOL Thank you for making my car complete again!"