Tom Williams Collision Center

"worse collision center ever. No star is the honest review. Please read this before taking your car there. There is no customer service. There is no actual respect to people time and money and cars. Starting with Tracey, the front desk lady: poor customer service. She blocks calls and she is useless. The worst human being there. David Boovey: completely stupid idiot, does not know what to do and how to, wondering when he is going to be fired, not a trustworthy or honest person. Geff the manager: is the worst of them all, he lies and manipulates all the time, he is absent always or claim to be.. Our car stayed there for 4 months and un repaired for 6 months, we ended with few things need to be repaired after due to incompetent management. Please do not take your car there.. would rather sell my car than dealing with these idiots. negative 10 stars if I could."

"Jason and David have helped me on multiple issues for a BMW 428i Gran Coupe. Their level of service and knowledge far exceeds any other shop (including out of state). Don’t hesitate to take your vehicle to the right place."

"I’m giving this place one star not for their work quality but how difficult it is to do business with them. I had some work done on my Range River Discovery a few weeks ago and the vehicle was in the shop for almost three (3) months. Of course the “supply chain” was the blame and there is no way you can verify that. Communication was very poor during this period and I had to continually call them to get an update (their automated system is of limited value). Unfortunately my vehicle sustained some very minor damage again and I went by this morning (2/10) without an appointment to get an estimate. They told to come back February 23rd for the estimate! I live in Orange Beach so it’s not like I can pop by at any time. It is amazing that a body shop is not sufficiently staffed to provide on demand estimates with a reasonable wait time. For me I will never go back to Tom Williams collision. There are too many other quality body shops….as a customer I require better service. Good riddance!"

"Moving Van backed into 2006 Volvo S60T fender. 20,000 lb lick. Tom Williams Collision Center fixed Everything Perfectly! About $2k. Cost me Zero. Timely Updates by email. No need for calls. Easy Peasy."

"Tom Williams Collision Center has done great work for me. I've taken my car (2012 Mini Cooper S) twice, once for full frontal collision repair requiring major engine part replacement, and again to repair somewhat minor hood damage incurred from loose road debris which fell from a commercial truck. They seem thorough ensuring vehicles are restored as close to new as possible, using correct parts. Most recently, they cared enough to repaint the hood when their first application "fish eyed." My car is a unique color, and they have matched it perfectly. They worked seamlessly with my insurance, and my Collision Advisor, Jeff Price, was friendly and kept me well informed of the repair process."