Direct Inc. 3703 Mountain Valley Road, Decatur, AL 35603

"Would rather give zero stars!! My boss called at 7:00a and was told that someone would be to me by 8:00a. After an hour and a half (9:30a) of waiting and trying to be patient, we call back only to be put on hold for 7 minutes to find out the ETA. After being placed on hold, we hung up and called someone else. Then we get a call back stating that no one was available, you got busy doing other things, and that you were trying to find someone else to come out. No thank you!! Canceled the service call!!!!!!! Will NOT recommend this company!!!!"

"I went here for a washout. They are very nice people, and they do a very good job. Just be prepared to wait a while. They have only one wash bay"

"Don't let these people touch your truck. I showed up on Wednesday and told them my injector harness was having issues. They wanted to upcharge a 270$ part to 560$ plus 100$ shipping. According to them it wasnt in stock. I called 2 freightliners outside the area and had it shipped at 140$ ups nda and 270$ for the part. It arrived 8 am and even though it was the wrong part they spent all day trying to force it to fit. At 330 pm they gave up. I called the local freightliner to make an exchange and order a new part and surprise surprise they had the injector harness i needed for 270$. No shipping needed or anything. They were too "busy" playing on their phones in the office to take an 11 min drive to make the exchange. After 2 ubers and purchasing ANOTHER harness they billed me the full labor and left my truck disassembled. I was told i wasted their time with the wrong part and i had no choice but to pay. For whatever reason DO NOT let them work on your truck. Their lead mechanic Rick has no accountability or interest in working. Ive never seen a business so poorly run."

"DO NOT take your truck to this shop. My truck was here for ELEVEN weeks and still NOT fixed! After 9 weeks of my truck in shop, I was told it needed to be towed to another shop to complete repair because Direct Inc could not fix it. After waiting TWO weeks for my truck to be taken to a different shop, I had to drive 3 hours to have it taken care of myself. The shop manager said he has tried multiple tow truck companies but he couldn’t get any to show up. I show up and get a tow truck in 10 minutes. To top it off, I had to pay $1,158 for the “REPAIRS” that they say they did. However, look at the photos I have shared. The receipt says the “truck starts but runs rough”. REALLY??? How can it run with diesel POURING out of the filter housing? Or the NEW part you charged me for just dangling from the truck, NOT INSTALLED!!!"