Crown Dodge Chrysler Jeep Ram FIAT

"Do not buy from them! Service manager, Mike, simply won't respond. We bought a Jeep Grand Wagoneer. $130k. It's a lemon. Crown Dodge won't call me back. Cowards! Please do yourself a favor and stay clear."

"I’ve had my car in this shop multiple times. The first time it sat there for two months. When I go to get it, it was dead and had to leave it there longer even after purchasing a new battery. It wouldn’t crank. When I got it back it had something draining the battery. So I took it back. I was told it wasn’t under warranty and I would cost me 623 dollars to get it fixed. I payed the bill and it was dead within two hours of being home. I take it back again and they keep it for a week and then tell me the real reason why it’s dying and it’ll be 2100 because the warranty company turned it down. They were very generous and offered to take 200 off my bill since I was such a good customer. They could’ve had my car fixed under warranty but chose not too. They could’ve also reimbursed me my money I spent for nothing. They didn’t! I’ll never be back and I’ll continue to let everyone know about the great service I received. Thanks! Thanks for getting back with me and I’m pretty sure you do appreciate my business. Especially when you get $623 dollars from me and I get nothing in return. As you may know I also work at a dealership and I know how this works. I know for a fact the warranty company would’ve paid for it had you done the right thing.. especially after ripping me off. If you want to make it right, you can refund me for the work you did’t do. You have my contact info. I look forward to hearing from you guys soon."

"**BUYER BEWARE!!** Summary, I’m a normal guy. Normal bills. I’m a retired vet with four tours in the sandbox and about three additional years deployed to various hot spots around the world. I still work 6-5 every day teaching future Airman. After about a year plus of searching for a second vehicle to put a little more joy in to my life, I bought a used, 2016 Jeep Wrangler with 44.5k miles in June of 2023 from Crown Dodge in Pascagoula, MS. Since then, I’ve put roughly 1700 miles on it (some of those, are for four trips to Crown for service) even though I’ve only been able to drive the vehicle for 4 of the five’ish months I’ve owned it, while having to pay nearly $1k in repair/deductible costs. In late July of 2023, after a third trip to Crown Dodge’s Service, (yep, you read that right. Two months of ownership = Three visits to Crown Dodge Service department) with monthly payments (including the warranty deductible) nearing $1k a month, I’m now frustrated. Enter Stan Crawford, the Crown Dodge Sales Manager. After speaking with Stan, I asked if it was possible to trade the vehicle back in for what was owed, at which point I would purchase another vehicle, or would Crown possibly buy what I am now perceiving to be a lemon? Stan says, and I paraphrase, “we won’t buy the vehicle back solely for cost, but we’d certainly look at buying it back and trading it in on something new, because and I quote “we want you to be happy”.” Going forward, I felt a little assurance this company may live to one of the moral pillars I do: Integrity First. During my most recent service need on the 18th of September, (four in four months), I again reached out to Stan asking to be relieved from the Jeep I purchased. On the 20th of September, I received a call from Stan with three options, as the market doesn’t bear allowing a trade in for the pay-off or even the roll-over of the vehicle: 1) Continue to pay for repairs of the Jeep, 2) Trade it in on a newer Jeep, where rebates can be applied , but my payments would escalate to nearly $1k a month, or 3) Attempt to sell the vehicle on my own, and I quote “I would have a cool story about all the repairs I’ve paid for.” Let me summarize the last part for you, “turn yourself in to a used car salesman, void your conscious of any ethical/moral fiber, and pass your problem to someone else at an exorbitant price.” Absolutely, unreal. I’m giving Crown Dodge one star because their Service department is excellent. Specifically, Cody, whose been exceptional at diagnosing and repairing the myriad of problems I’ve experienced with the 2016 Jeep Anxiety. I meant Wrangler. My simple advice to anyone considering buying a used vehicle from Crown, have the vehicle inspected by a third party before deciding. Like any other dealer, Crown Dodge vehicles are taken in trade or purchased from auction. How much Crown invests in their preparation for re-sale I can’t say, but I can attest that Crown hasn’t stood behind what was sold other than facilitating repair via the warranty I purchased. On that note, purchase the extended warranty offered via Ally. I’m very fortunate I did, because I would literally have to go bankrupt due to the piece of garbage sold to me by Crown Dodge. In addition to a monthly car payment, I’ve added another line item accounting for the warranty deductible, or any other non-warrantied repairs I’ve had to resolve nearly each month I’ve had the Jeep. Another thing to consider, you may have to account for lost use of the vehicle. Every day I wake up and attempt to crank over the Jeep I will be paying on for another 6 years, I thank God I wasn’t dumb enough to trade in the only reliable vehicle I own. Unfortunately, I was dumb enough to buy a used vehicle from Crown Dodge."

"I had to share what a great experience my fiancé and I had with Joe and Stan. Everyone there went above and beyond to help us out and you just don’t come across that very often. We love our Jeep Wrangler and truly appreciate everything the team did to help us get it!"

"We had an overall good experience here. My daughter bought her first car. The sales staff was friendly. We knew what we wanted so there was no pressure. The young lady in the finance office was a pleasure to work with. In and out in about 2 to 3 hours. Would shop here again."