Grainger Industrial Supply 1912 Jordan Lane Northwest, Huntsville, AL 35816

"ron was great. ready for my pick when i walked in door. great service"

"I was looking for a place to start buying boxes for my eCommerce business and was left disappointed after being a first time customer. Under the management of Colton; their employee clearly gave me the wrong receipt and before a 12 hour mark even hit the employee was threatening to call the authorities if I didn’t return the receipt. For context, I received a call at 3pm one day and by 10am the next day they were trying to get the law involved. I was so tied up in my personal life that my family came first before this man’s mistakes. I even offered to get his info to him the next day and all that did was make him more mad. Keep in mind this is over a receipt (merchant vs customer copy). How Grainger couldn’t retrieve the number off this receipt in their system is beyond me. He also pulled out a stack of receipts showing this wasn’t his only screw up. You also can’t call the facility at all either. The number they call you and berate you with their threats from disconnects every time you call. I also asked for Colton’s number and he wouldn’t give it to me. The manager was also “not there,” either. How convenient. Be wary of this company if you deal with them. They will blow your phone up making their mistakes your problem. If you don’t drop everything you are doing to to satisfy their mistakes they will call the law on you and try to have you arrested, because “They can’t close out your order.” Hands down the worst customer service I have ever received. After approaching the man in person to try and find out answers their response was “well if we didn’t do that you would have never came back.” IM A FIRST TIME CUSTOMER AND YOU SCREWED UP THE ONE JOB YOU HAD!!! Not 1 sorry. Not 1 hey we messed up. Not 1 we apologize for the inconvenience. That man deliberately looked me in the eye and said this was my fault because I wouldn’t bow down to him and give in to his demands that I had no control over. If you want to stay out of jail and read this far, please go shop at Uline. They deliver to your doorstep and make things right when they mess up. This employee needs to be fired. If this is the managements tactics to combat against this type of mistake they need to be fired as well. This was the worst excuse for customer service."

"I'm working on a rig I need belts for. No part number or model or brand. I was so confused where to buy the right width rib diameter belt. Found Grainger. Grainger is the place to go for common and uncommon industrial parts. Desmond was super helpful. I had a bunch of detailed questions. He stayed late to answer them and I got the company vehicle back in service the next morning."

"Jasmine did an awesome job helping me get some equipment for work. She was very courteous and patient with me. She is very knowledgeable and also made sure I had all the materials I need. Thanks Jasmine!!!"

"Good selection but high prices on most items. However the have parts that you can’t get elsewhere. I need some aluminum angle and they beat Home Depot and Lowes prices by far."