Sherwin-Williams Paint Store 317 Fieldstown Road, Gardendale, AL 35071

"Great business if you’re a contractor, not so much for the DIY customers. It took about 20-25 minutes for someone to acknowledge us (the only customers there) in this small store while about 6 employees were hanging this hideous cardboard box to the ceiling which I guess is suppose to resemble a Jumbotron. We asked for assistance for our first project and there was no personality - just blunt yes/no answers - and it felt like we were inconveniencing them by asking questions. The best part is when we got home, the paint roller and roller brushes were incompatible with each other. Then a contractor comes in and several people scrambled to him and got him in and out quickly. We went to ACE Hardware down the road to get another roller and they were very helpful and even pointed out other items we would need for our project - Including stir sticks and a key to open the paint cans. TLDR: If you’re a DIY’er, go to ACE Hardware."

"The sales associate was friendly, knowledgeable and helpful. The store was clean, orderly and well stocked. Glad to see that our local store is maintaining the Sherwin Williams standards."

"Great customer service. I went in 25 minutes before closing and bought 9 gallons of paint and some other supplies. We ended up running a little over closing time and not once did Jaylon act annoyed or rushed us to make decisions. He even helped pick some additional color suggestions for me to chose from and gave suggestions on which rollers and brushes were the best for my specific task. Durning painting I ran out of paint and returned to the store to figure out they closed in 10 minutes and thankfully Jaylon was working again and mixed my paint and not once complained. Great customer service."

"If you want a great customer service experience without going to a big box store, please go to Ace Hardware right down the road. The service I received from Nyilah today is completely unacceptable. I bought a can of paint this week that was a color match from paint I purchased from the store 3 years ago. I understand that the colors might not be an *exact* match (even though it is a Sherwin Williams color) but what I received is not even remotely close when I put it on the wall. Instead of giving me advice on how to resolve this issue, she told me I should have bought enough paint years ago and I wouldn’t be having this issue. I also pointed out that the color codes on the cans did not match (one was 5gal and one was 1gal), even though the color name did, and she told me that was normal and that if I just multiplied by 5 it would match which is completely inaccurate. She was defensive, condescending, and completely rude. I will not spend another dollar in this store."

"I like the paint just not the price. The quality of paint is excellent. I see why the pros like it. But geez they are high! Buying an upper level value paint at the big box stores may be a better value... But these folks know their business and mix custom colors much better than the value big box stores. The saying get what you pay for applies here."