Nexan Building Products, Inc. 1213 26th Street, Cullman, AL 35055

"I had an unusual project - I needed an access cover for my septic tank in the middle of my concrete deck. I told Kellen what I wanted to do and he sent the parts cut to the exact size for my project. Everything turned out great! It looks good and I couldn't be happier!"

"Unprofessional. They lost the product and i needed to contact them and ask about where my materials was did not get a answer for 3 days. Then when i asked about it they were passive aggressive about it blaming everyone else even me . i did not make or ship the product so how am i to blame for their issues? I asked them how they are going to make it right and the response is over and over we are not the shipper material was damaged sent pictures right away still no response about that keep going around and around not taking any responsibility . Do not buy or deal with this company"

"Awesome Decking Company!!! We installed a large deck/ patio in 2020 over a Room and large walk in basement. So the Nexan Aluminum Decking makes a great waterproof roof and deck —- bonus is that it doesn’t burn and keeps its shape and color. No staining or sanding….. all around great product."

"We really like the idea of the lockdry deck, but it is not as great as presented. The edges become the issue. They provide a 1-1/2 by 1 1/2 inch edge trim. The decking is 1 inch. So, It should cover the 3/8 inch sub floor, but you can see in the pictures it does not. This was not covered anywhere in the install instructions. Since the edge trim is the last piece to be installed, you will have to completely remove all decking to fix. If there is any wood contact or exposed wood under the edge trim, you will have wood rot. They need to add the inside edge trim dimensions with instructions to avoid this issue or make the edge trim 2 x 2 to have some margin. Either way, this needs to be covered to avoid contractors installing incorrectly, then the homeowner either has to pay to completely redo, or live with the exposed wood and subsequent wood rot.."

"My wife and I bought our aluminum decking material from Nexan Building Products in Cullman, Alabama after a long and exhaustive search. We looked at many companies and asked many questions. I am not a contractor, do not know much about building, and was intimidated at the possibility of making an expensive mistake. However, the fact that Consumer Reports rated the decking material from Nexan the best that it had tested, head and shoulders above every other decking material, helped a great deal, as well is seeing a neighbor’s aluminum deck that he bought from Nexan, which was beautiful. The customer service at Nexan is not only as good as it gets, but sets its own standard. I can’t tell you how many times I called Aaron with many, many questions. He always responded with patience, expertise, respect, kindness, and a sincerity that is not easy to find. Throughout all the changes, his patience, courtesy, and respect never wavered. I was a tough customer going through a difficult time in life, and Aaron behaved like a saint. I will always have nothing but gratitude for him. Nexan is extremely fortunate to employ someone like Aaron. The deck has now been finished for 1.5 years. It is so beautiful and I have never regretted our decision to go with Nexan. Because it is a light color, it can get dirty so it must be cleaned periodically. Other than this, maintenance of the deck is nonexistent. I have been told that I should rub oil into the steel braids of the railing every three, four, or five years or so, which is minimal, but have not yet done so. It could be done quickly. In summary, building a Nexan aluminum deck has been a huge success with amazing customer support by Aaron. Thank you so much!"