Transmission King

"Scammers at its finest! I called because I was having shifting issues with my 2015 Sierra so Mike asked me to bring it by I THEN INFORMED MIKE that I have a warranty on transmission itself but the shop that installed it went out of business he then said ok just bring it in and he'd have a look at it NO CHARGE I obliged. I deliver the truck to him after small talk I again informed Mike that I have a warranty but let me check with the warranty department and see exactly how they want to handle this case and what's exactly covered Mike then said ok I'll call you I said ok. A few days later I was informed by Mike that he would have to remove the transmission and asked if I have had any services done on transmission lately because it looks new... Yes Mike I told you this. He then gives me the prices on a new torque converter and some "special" transmission fluid I said ok Mike I'm still waiting on response from warranty to see if I'm covered Mike then told me I most likely was not and that they usually only cover 12 months Well that was not the case a few more days went by I received a phone call from Mike saying my truck was ready and I owe him $4300!!! I was in complete shock because he informed me that he rebuit my transmission and that was NOT what we discussed nor had I would have even agreed on going that route. We NEVER discussed a rebuild nor how much it would cost! Once I spoke with my warranty company I was informed that I was covered for an exchange FREE OF CHARGE not only that but they would pay up to $50/HR for the work. Since he "rebuit " the transmission they have voided my warranty that I STILL had 2 more years on AND Mike did give me any warranty at all. He likes to say I didn't remember I had a warranty until he called and informed the that my truck was ready but with this kind of money being issued out to me that just doesn't make sense! Not to mention my warranty department also informed me that Mike told them that I gave him permission to rebuild and I would deal with the warranty provider at a later time, that is a bold face lie. At the end of the day I gave him $2500 to get my truck off of his lot once I threatened to take him to court! I've been leaking transmission fluid since I left but I wouldn't dare take it back. He will not give you an estimate on any work he simply tells you to bring it by so that he can tear it down by then you're stuck! He likes to smile alot and make you feel welcome don't fall for it. I have NEVER written a bad review but i simply could not let this pass! ***UPDATE*** After taking my truck to the dealer due to same shifting problems I had prior to dealing with Mike I was informed that my transmission had not been rebuilt and there had been some additive mixed in the transmission fluid. I was advised that I needed a full rebuild. Makes since why Mike wouldn't offer a warranty on his "rebuild work" not that I would dare take it back! I now need another transmission dealing with these crooks! Please don't act as if we had a great experience in that office of yours. I simplwanted my truck fixed and Transmission king screwed me it's that simple. They get my review to make it seem as though I didn't reach out but notice how they didn't address ANYTHING I claimed happened! I don't get on here to bash however I WILL tell my story..."

"My husband and I are very pleased with the service we got from this place. The owners are so friendly and knowledgeable. They have worked on our son’s truck and granddaughter’s car. The prices are fair and they get it done in a timely manner. The only thing I could say negative is their parking lot is tight and crowded but that means they do a lot of business."

"Excellent service and they were not trying to sell me extra stuff! The owner is an honest man and was able to do a repair, instead of a replacement. He saved me over $400."