Countertop and Cabinet

"They carried our expensive granite countertop to our new build dropped it on the ground before bringing it in chipping off a corner about an inch and a half. My wife and I was both at work while this happened no one had informed us about this from their company but our home builder did as they had a plumber working for them actually help bring it in afterward. When my wife and I got to our home they had already placed it on the island bar area trying to buff and sand the edge off to cover up what they had done. We noticed it right away and when we said something about replacing it they said no they will fix it.. well it took them 3 months to try to and we tried to give them a chance but we noticed the bonding material as they called it a patch that would hold up as if it was stone fell off ( we had found it laying on the floor). We mentioned to the supervisor about just replacing it or we wanted our money back he said no no we cant give you a refund but we promise to have it replace.. well we had to call and text and call and text they made no attempt to be in any hurry so i told the store manager 2 days ago via text ( because he hardly answers phone calls) to please let us know whats going on and after waiting a couple days he text back saying he was out of town but is back and will let me know end of the week.. well he never reached out so i text him today and he replied that he still had no word on when it would be ready. Then he goes on to text that the countertop wont match the other small section we had kept while trying to work with them.. told my wife she and i both feel like we have gave them enough opportunity for too many months to get a countertop that cost us thousands of dollars not to match and to look out of place.. so i asked the store manager to either take everything back and to start from the beginning or refund our money.. im still waiting for his reply and that has been 12 hours ago. I had also mentioned to the store manager that it has been very difficult not having a kitchen fully functional due to this and at this time we have a 5 month old he seemed to not care. We Havent reported this to bbb yet but probably will seeing as though it has taken them over 6 months total to get this problem resolved and their lack of communication or priority towards a good paying customer who paid in full ( still have our receipt) we will take this further if need be and dont mind seeing an attorney or any arbitration necessary we really dont care at this point. You can only take so much. We would not recommend them to anyone and if i could have scored them no stars i would have. They did come back later and put a countertop in but we found out and had already knew it was the same one but does look better than before. We just wished we had not been lied to and if someone is going to do the job, made it right as promised. Our cabinets was not through them, but we still are living with the scratches on them from prior work this countertop place had done. They did say they was going to fix it but would cost us extra for the paint. Continued.. cabinet guy who works for this company has put us off for over a month now saying that he needed to get the wood shipment from mississippi. I got some wood at lowes and came out cheaper, done it myself and the outcome looks better than what they provided on their website. Overall, my wife and I am well pleased with what I have done to make our kitchen what we wanted it to be. We never asked those idiots to take a rigshaw to mississippi to get wood for free floating shelves. 2 Thumbs down on this review. I will tell all my friends, they will tell all theirs and i have thousands of customers who are always asking if I know a guy who can help them with kitchen remodeling and even new builds.. I will simply say, i know a company I will NOT recommend if you're looking to get it done professionally. Hope this helps someone."

"Highly recommend! The whole experience of getting new countertops and backsplash was positive. The granite was ready before my promise date, the installers were friendly and professional. They completed a tear out of the old and put in new, beautiful products in one day and left my kitchen clean !! Very nice people to work with."

"Countertop and cabinets came and created the largest island I’ve ever seen or had. They custom created the cabinets with the blue color that I didn’t know existed. And anytime I needed them to return to fix something that wasn’t quite right they did within the next few days. I’m grateful for their hospitality and to be easily contacted. Thank you for my beautiful kitchen."

"Countertop and Cabinet in Cullman AL is an amazing company that provides top-notch services for all your home remodeling needs. From the initial consultation to the final installation, the team at Countertop and Cabinet in Cullman AL was professional, efficient, and dedicated to providing the best possible customer service. The quality of their work is truly exceptional. They used top-of-the-line materials and pay close attention to every detail to ensure that everything was is done to perfection. Overall, I would highly recommend Countertop and Cabinet in Cullman AL to anyone who is looking for a reliable, trustworthy, and talented company for their home remodeling needs. Their team is incredibly skilled, and it is evident that they truly care about their customers and providing excellent service. If you want a company that will go above and beyond to make your dreams a reality, look no further than Countertop and Cabinet in Cullman AL"

"These guys are the best, We ordered our countertops for a kitchen remodel an had a 6 week lead time but they came in at about 4 weeks!!! these guys did our kitchen, and mother in-law suite all in one day! can't go wrong with Countertop and Cabinet and Drew is great to work with as he really knows his stuff."