Collision Center at Tuscaloosa Ford 5801 McFarland Boulevard East, Tuscaloosa, AL 35405

"If I could rate my experience a 0, I would most definitely do so. My daughter was sitting in her vehicle when a person pulled out and accidentally knocked off her front bumper. Since I live over 2 hrs away and she is in college in Tuscaloosa, I looked at the Google reviews and chose this shop. Mistake #1. She met with them about the car and was told to bring it back on a specific date for the repair. When she did come back they denied having any record of ever meeting her and they refused to take the car. She had to prove to them that she actually had an appointment in order for them to even take the car, which they didn’t want to do. She was told her car would be repaired in 5 days, so she got a rental from Enterprise. On the 5th day, she called to see what was going on and she was told they haven’t even looked at the car. Mind you you the rental had to be returned. I personally called and spoke with the manager who advised they would not be initiating a repair but will only be estimating the damages and they will try to look at it that afternoon or the next day. My daughter had been led to believe something entirely different from previous conversations. Why would we rent a car just for an estimate to be completed. They assumed we would just extend the rental even longer in order for an estimate to be completed. Ridiculous!!! I decided that it would be best to pick the car up. Then my daughter was told by Cole we would have to pay almost $300 to pick up the car because they supposedly took it apart to complete the estimate. Mind you they already had the car for 5 days and didn’t start to look at it until we began calling on day 5. I personally called and spoke with Cole and it did not go well. He quoted an outrageous estimate and began saying that the front headlight and other things were broken. They took a simple bumper replacement and turned it into a nearly $5000 job. I was in disbelief in regards to his dishonesty. I told him I wanted the car and he also told me we had to pay almost $300 to get the car back because it was taken apart. When I advised him the car was already missing the bumper and nothing had to be taken a part, he hesitated and i definitely knew he was either lying or confused the car with someone else’s. Instead of agreeing he then asserted that the money would cover the plans drew up to fix the car and the time it took them to look at it. Mind you they never looked at the car until we started to call on day 5. After a few tense exchanges over the phone, he eventually agreed to return the car. This car was never taken apart to complete an estimate. It was senseless for them to even allude to this especially since the car had no front bumper when it was brought to them. This shop lacks integrity, professionalism, communication skills, rationality, and human decency when it comes to dealing with customers. They show little to no interest in repairing older vehicles. If your car is fairly new you will be okay. They took advantage of a kind and naive girl that really knew nothing and they simply gave her the run around. In the past, I’ve taken other cars to other shops for repair and I’ve never experienced anything like this. For anyone considering this shop, be careful and ask a lot of questions.You need to call them two or maybe three times a day if they have your car to ensure they are making progress because they won’t call you. I wish we had a great experience , but we simply didn’t. Good luck !"

"Helpful and efficient team. No bodyshop repair is ever fast, but Cole and April are certainly efficient and did a great job working with my insurance and keeping me informed of the process."

"Great service fast and professional! April Ehmke was great at her job and kept me well informed! They made my truck look like nothing ever happened!"

"I just want to say that the entire staff a collision center was AMAZING to work with! I have never encountered such friendly and educating mechanics in my life. If you have a collision, I would 100% recommend bringing your vehicle here and letting the team work with you to getting your car back to 100%."

"My daughter had an accident and we brought our car to Tuscaloosa Ford. Cole and his team were really great in this not so great situation. I gave 5 stars but I did have to do some behind the scenes work myself because of part shortage and called 137 Ford dealerships all over the country and finally found the part. But they were super nice and accommodating."