Chili's Grill & Bar

"We visited the D'Iberville location on 12/21/2023 at 5:45 P.M. We were greeted and seated. Our waitress name was LaLa, and our food runner name was Jatoria. LaLa came a few minutes after we were seated and put in our order for our drinks (strawberry lemonade and it was delicious) and appetizers. We got the southwest eggs rolls with the in-house ranch. They were super delicious along with the ranch. For our entrees, my wife ordered the ultimate cajun pasta, and I ordered the fajita trio. They seemed a bit understaffed because it took forever for our entrees to come out, and once LaLa had a large party, be seated, we didn't see her much. However, LaLa was sweetheart, and she was doing her best to help us. My order wasn't put in correctly, but LaLa made it right, and I wasn't charged for the shrimp. Jatoria was awesome and looked out for us as our food runner. Now on to the food. The food was mediocre. We went spent over $80 with tips, and the food wasn't worth it. We could've gotten better food at McDonald's. My wife ultimate cajun pasta wasn't hot. It was luke warm, and she also had to wait over 5 minutes for garlic bread. My fajita trio rice was burnt, and the whole dish had the burnt flavor through the chicken and steak. The shrimp didn't taste burnt because they had to bring them out separately, and I waited over 10 minutes for shrimp. This was my first Chili's experience, and it didn't turn out well. It was a nightmare. We ended up getting to go containers just to get out of this location. I gave 5 stars to the atmosphere because it was clean and the music was good. I gave 4 stars to the service because of LaLa and Jatoria. I gave 2 stars to the food because it seemed like the kitchen staff just didn't give a d*mn about putting out a great product. I'm a caterer, and I would never put out food that I wouldn't eat or approve of. You eat with your eyes, then smell, then taste."

"We had a great time at this Chili’s. Our server Shea was especially great despite being pretty new. And all the employees were friendly and helpful. The food came quick and was delicious. Overall it made for a great dinner out."

"I went in to return food that was delivered to me. First of all they are under staffed and you have to wait forever to get service. The food I ordered was the fajita Trio. The steak tasted spoiled along with it was under cooked. The manager said that's how it's cooked well it made me sick on my stomach. My name was taken and I was told l I would be refunded. I will see; how long it takes for services makes you wonder."

"Got there on a Sunday night, with a 20 minute wait. Got a text shortly after that the seats are ready. Our hostess sat us down next to the front door and gave us menus. The waitress arrived to the table very quickly, and we ordered our menu items. Most of the food was delicious, with the exception of tea and lettuce. We got what we paid for though, so no surprise there."