Walgreens,

3720 Alabama 14, Millbrook, AL 36054

"This Walgreens has the WORST customer service I’ve ever experienced. After waiting till 10 am to have my Rx filled it was finally ready at 7. I get to the drive through at 7:35 EXACTLY. There were 5 cars in front of me. 25 minutes to get through 5 vehicles seems reasonable right ? No. After sitting in the drive through for 25 minutes with two cars still ahead of me they just shut the window. So I called and after being on hold for 12 minutes the manager comes back and says “ there’s no pharmacist here so we can’t do anything “ I asked “ so when y’all still have cars waiting for prescriptions after we’ve already been waiting almost 30 minutes we have to take the loss because they couldn’t get through FIVE cars in 25 minutes ?” All I got was “ yes they close at 8”. Definitely won’t be using them again."

"Literally the longest line to pick up prescriptions inside or drive through. Save yourself the headache and go across to Adams Drugs Millbrook. Just took me 45 minutes to pick up a prescription"

"Pharmacy needs help less time joking around more time focusing on the task at hand learn to check the phone messages for call-ins on prescriptions had someone call in the morning & again on site (2) times for my prescription & got home & realized when I opened my meds I still didn’t receive what I needed the most for being sick after waiting around for an hour. 1 extra star for forgiveness"

"Been using this drugstore since I moved to Alabama three years ago, but thinking about pulling everything after today. I sat in the drive-thru for 25 minutes today, and right when I got up to the window someone had pulled the shade down on me. I understand they go to lunch at 1:30, but I had been waiting in line since 1:04 p.m. You can't tell me they didn't see my red Jeep sitting out there in line, plus there was no one behind me. Horrible customer service! My time is just as valuable as yours!"

"I was really thankful for the kindness of the people working at the pharmacy. It can be stressful when you run out of meds, but they were really helpful and compassionate."