Hibbett Sports

"Friendly staff and good selection of shoes. Great sales also when they have them."

"By far, the worst experience with an order. Made an in store order on October 4th and somehow it was lost. I had to call 2 times just to get that information. I was then told I would receive updates but never got an email or phone call regarding my order. I had to call a total of 5/6 times just to be told today, November 1st that it'll be 2-4 weeks before I will receive a refund check. I asked the rep for a number for Coporate but of course she didn't have that information. Very disappointed in the service from Hibbett/City Gear on how they handle lost orders."

"Trash! I received used worn out shoes! Sad that they can’t even clean up their mistakes. Do yourself a favor and don’t order online."

"I ordered a pair of shoe Twice the 1st time the hibbett app would not use my billing address it kept using my physical address. I called to ask what happened He told me and said I could go ahead and reorder, I assumed it was ok I ordered the shoes again about 1900 and today I get an email that the 2nd order was canceled. I called customer service again was on hold a while 1st lady was polite though she explained the 2nd ordered was canceled because of 1st or kick back that I called to clear up. I asked for the supervisor her name was Quiana she basically brushed it off like I did something wrong and when I asked if this is how they treat these situations like it just doesn't matter she said if that's how I feel about it. Well it is, how rude and unprofessional people spending money and time to buy your company's products deserve better from you. So does your company. I'm disappointed to say the least."

"During the holidays this company had items available online, charged for the items and shipment cost and then awhile later cancelled items stating they are out of stock. Then stated reimbursement for the items may or will not be refunded anywhere from 10-30 days. There was no consideration for the position customers are placed in during the holidays. I will not be shooing online there anymore during the holidays or any time that items are needed by a deadline"