Firehouse Subs Grelot

"The sandwiches get smaller and smaller here. Pictured below is what a $9.39 medium club looks like. Really disappointing to pay premium prices to get a tiny skinny little pathetic sandwich."

"Placed an online order to pick up at 4:55 .. it was not ready until 5:30. Eight employees NOT making sandwiches when I walked in and still NOT making sandwiches when I asked about my order. I got a curt " we'll call your name when it's ready". There were 4 other folks waiting on their online orders while I waited."

"I placed an order online and received the wrong sandwich. One of ingredients was mayo and I’m allergic to mayo. When I returned the uneaten sandwich to the employee, he was very rude/disrespectful about my complaint. I wasn’t rude to him. I just told him my order was wrong and he told me it was because my receipt didn’t show my customizations. So he made me the sandwich without the customizations. His second lie was that there was a “glitch in the app.” I’ve order from this location multiple times and I’ve never had a “glitch” from the app. And I only order from the app. During our conversation, the phone rings and he decided to take another order while I’m in line. That was so disrespectful. I had to wait until he finished before he fixed my order. He was unapologetic about the phone call and about my sandwich being wrong. He took no responsibility and he was very careless. I believe he was the manager. But I really hope he wasn’t. Because that’s so unprofessional. He didn’t even attempt to ask another employee to answer the phone or take my order. I used to love firehouse sub and go all the time. But ever since, I’ve started going to this location, I hate it here. People never greet you when you come in and everyone is always so rude. They don’t care about their customers and it shows. I will not be coming back to firehouse sub ever again. This experience has ruined it for me. Also, my replacement sandwich was wrong! But at least there wasn’t any mayo. Instead they didn’t put any condiments on the sandwich… But that’s okay :) . Because what goes around comes around. Karma is a trick. I know I wasn’t rude or disrespectful to them. So, if this was a test from God, I passed. I just hate that I’m still unsatisfied with my meal and have to go to a different restaurant to be satisfied. I should have went with my first mind and went to Panda Express. But that’s what I get for choosing close proximity over quality!"

"Me and my boyfriend ate there yesterday 10.1.23 and both of us got food posioning. I tried messaging yall on Facebook messaging to let yall know but obviously no one reads the messages. This needs to be addressed cause people who have health issues and food posioning can be very dangerous."

"I had a really bad experience here on my birthday back in June that made me never want to come back, but I came in today because it was the last option for me being in a hurry, the girl working today was really sweet and friendly and understanding when I explained a situation. I’ll be back and I’m happy to see that there are nice people that work here and not all bad."