Cracker Barrel Old Country Store 9191 Boyd-Cooper Parkway, Montgomery, AL 36117

"Started out great. Server came took our order. Got mine correct. My husband ordered a hamburger steak with gravy and onions. When he got his plate all he had was a hamburger patty .. A different waiter came and said, “she would go get him some gravy and onions.” never showed back up. We asked for a check, nobody seamed to know who had it. Even the gentleman that took our order said, “ he had no idea.” Finally got it, we were charged with a hamburger. 10.99 for a patty.. I’m not one to complain, but come on now. They took a drink off to try to make it cheaper.. Wanted to see a manager (apparently couldn’t find one.) Oh and did I mention they had to clean the tables off when we sat down.."

"It's disheartening when a restaurant known for its home-style cooking falls short in delivering on that promise. While I'll admit the biscuits were a silver lining, they were merely a brief respite from an otherwise forgettable meal. Service was indifferent at best, with staff appearing disinterested and inattentive. The atmosphere, typically a strong suit for Cracker Barrel, couldn't salvage the overall experience. In the competitive world of dining, consistency is key, and sadly, Cracker Barrel missed the mark during my visit. It's my hope that they take constructive feedback to heart, reevaluate their culinary execution, and strive to provide the satisfying experience their reputation suggests. Until then, I'd caution diners to manage their expectations when considering Cracker Barrel for a dining choice."

"Got the Grandma's Sampler with a choice of side. The breakfast sides were not listed on the menu, so the waitress told me what the were orally. I got the plain hashbrowns. We get the food. Pancakes dry. It didn't matter how much syrup I put on (a while bottle on one), it was still dry. Bacon... looked microwaved, and I know what fried and microwaved bacon looks like, so scratch the "looked microwaved". It was DEFINITELY microwaved. Just stiff. Eggs were fine. The hashbrowns made me mad. Dry and chewy! Not a lick of grease on them to make me think they were fried either. Looked and tasted like they had been air-fried with no oil. When I told the waitress, all she said was "I'm sorry," and proceeded to hand me the bill. Don't be sorry.. offer a solution, a substitute. Replace it, take it off of my bill. That's ridiculous. I was highly upset. Then, get the bill and I was charged 99 cents for the hashbrowns. She never said any of the sides were an upcharge. That's why it needs to be clear as day on the menu, instead of y'all trying to get over on people. I'm mad because I work too hard for my money to be served food that is not even up to y'all's standards. It's wrong. Food only gets two stars cuz the pancakes didn't bother my boyfriend as much and the eggs were fine, and smoked sausage patties were good."

"Our waitress kept forgetting everything we asked for. The Food was awesome. Don't think they were prepared for all the people that came to sit down to eat. The Thanksgiving pick up looked well organized but inside we stood in line for 30 minutes after we were first on the wait-list they sat at least 20 people before us and we had asked why they hadn't contacted us and they had no answer and I realize it was Thanksgiving but......"