Jack's

"For 3 weeks in a row I placed order online at least 1-1/2 hours before pick up. I even showed up later than the time I posted just to make sure it will be ready. Guess what I still have to wait at least 20 minutes to get the order because they have not even started it."

"Normally, everything is superb at Jack's & the service was excellent, as usual. However, today the unsweetened tasted like soapy water with chemical overtones. People, PLEASE RINSE THE TEA URNS THOROUGHLY!!! You can make someone very sick & possibly poison them. I'm sure the cleaning chemicals are very bad for you. We had to throw them away. We'd already left the restaurant & didn't have time to go back because of an appointment. This has happened twice over the past several months at this same location but it has also happened at several other fast-food locations."

"The women in the morning drive-thru are so wonderful, quick, and kind. Very hard workers that are running around with a smile and going out of their way to be polite! Thank you for making things easy and fast!"

"Since when are small children allowed behind the counter and to run around the kitchen? One manager was even carrying a small child around on her hip as she worked! Also the order taker had her a whole buffet going on right there as she took orders! This location is truly falling apart!!!"

"I ordered online! Now online isn’t the restaurant I realize that! 4 piece chicken fingers with coleslaw, mashed potatoes and gravy. At 8:34 pm it said pickup at 9:15! I get there at 9 25 and have to wait. Which in itself is not a big deal, I’ll wait. Few minutes girl hands me my bag, and states “ we gave you mashed potatoes, but without gravy we don’t have it” So why didn’t you give me a choice? Maybe I would have took something else? And I didn’t even have butter at home! Wasted! Anyway this is the way I was handed this meal. In a tray box, instead of a go box . Just not a good visit at all! So I’ve decided not to return. Shame late nights at work it was really good like 3 months ago. I think they changed nighttime management or something it’s been terrible last 3 or so months. Mr Jack, I really want to thank you for offering me to have plenty of gravy when I come back! But after this response I would have to pass! If you cared to learn what we are saying (reviews) is that your hired few employees working at night indeed don't want to be there and it shows in service. I wrote a review a while back to glow about this Jacks! Awesome service and food. But for the last about 6 months it's sucked! I feel bullied now, made fun of because I got no gravy. It's everything that happened and not given a choice! Good day and good luck! I don't want people to think I'm nuts! There was a response from the owner ( I thought) but could have been an employee! It has been deleted. It said " the next time you come back you can have extra gravy"!"