Firestone Complete Auto Care 2723 Legends Parkway, Prattville, AL 36066

"Update: the issue has been handled to my satisfaction as the company has reached out and made things right. I appreciate Chuck and Matthew working with my wife and I and listening to our concerns. Thank you for doing the right thing. I walked in with an issue with my car. I explained I thought it was the alternator because of what was happening with the car and my battery was less than 2 years old. It was the day after Christmas and they were low on technicians so they decided not to test the alternator and just replace the battery. So my wife and kids are heading home 450 miles away in Florida and we make it two hours down the road and of course because it was the alternator the same thing starts happening again. Now I’m 350 miles from home stuck on the side of the road with kids and my wife. I had no choice but to have enterprise come pick them up and get a rental for them to get them home safely. I have to get a hotel and have the real issue fixed. $350 for a battery I didn’t need. $300 for a rental I shouldn’t have needed. And 130 for a hotel I didn’t want. The one star they do get is for Chuck at the counter being so awesome."

"Best customer service I have ever experienced at any Firestone. Chuck and his Team of techs are awesome. Although I passed up 3 other locations to get here it was definitely worth the trip. itdefinitelydrive.reviews"

"Fast friendly and great service. I had appointment for 2 pm but was immediately given service upon arrival. I was out of the shop completed before 1:40 pm. The time saved was extremely helpful. I recommend them wholeheartedly!"

"8 am appt for an oil change. Understaffed, they promised to have me out in an hour. At the hour mark I reminded them I had a meeting and they quickly finished up my vehicle. Despite having at least one employee no show, they did their level best to get me finished up. Quicker than the RAM dealership honestly."

"We were traveling through to an important appointment and acquired a flat tire just before the exit. We quickly pulled off with little time to spare and the staff got us in and out in a matter of 15 minutes to make sure we made our appointment. They were polite and truly care about customer satisfaction. Highly recommend this location."