Auto Whiz

"I had a very disappointing experience with Auto Whiz, and I feel compelled to share my review to make others aware of the numerous issues I encountered during several different interactions with them. I initially brought my Audi to Auto Whiz due to an antifreeze leak. They diagnosed it as a broken water pump and replaced it with an OEM part. However, when I picked up my car, I noticed that not only was the antifreeze level still low, but an incorrect version of antifreeze had been added on top of the correct one that was already in the car. Upon consulting with Audi and a reputable European Performance shop, both confirmed that not only was the antifreeze they used incorrect but that mixing two colors of antifreeze can lead to mechanical issues. They advised draining, flushing, and refilling with the correct antifreeze, which Auto Whiz initially resisted, claiming that Audi was wrong but eventually agreed to do. Shortly after leaving their shop, I began hearing a squeaking noise from the fan belt, and the belt felt loose. I returned to Auto Whiz a couple of weeks later to address this concern. Initially, they claimed they did not hear any squeaking and could not find any problems. However, after pushing for further inspection, they reluctantly admitted that one of the bolts on the pulley for the water pump, the very part they had recently replaced, was starting to come loose. This raised serious concerns about the quality of their work and attention to detail, as I find it hard to believe that bolts "back themselves out" so quickly after installation. My frustration continued when I went to pick up my car after this second visit. The employee who handed me my keys was very unfriendly and displayed clear frustration towards me. To make matters worse, upon inspecting my vehicle, I discovered that a significant piece of weather stripping in my engine compartment had been pulled loose in multiple places and left unattached. This was certainly not the condition in which I had originally brought in my car. Considering the multiple instances of subpar service, the attempted cover-up of their mistakes, and the effort to convince me that manufacturer recommendations were incorrect, I strongly caution others about entrusting their vehicles to Auto Whiz. Their service quality and professionalism were severely lacking, particularly when dealing with European cars. It is unfortunate that I had to share this review, but I believe it's important for potential customers to be aware of these issues and the overall quality of service provided by Auto Whiz."

"Proper hours are wrong on Google. Signs clearly indicate Closed Saturday and Sunday. Auto Whiz Company website and facebook pages also indicate Closed Saturday and Sunday"

"I was on the road and had car trouble. It was Friday and they were crazy busy. They still took the time to help me out, discuss my options and make sure I could get back on the road safely. While I was waiting, numerous people commented I was fortunate to have found Auto Whiz because of their honesty and great service. So thankful!"

"Auto Whiz always puts people first! The most honest, reliable, and caring people running this establishment. They treat every customer with respect and are extremely informative in regards to issues and resolutions for your vehicle. They are an amazing business with great prices and stellar customer service. Despite being busy, the management and employees are extremely hard working and get the job done every time! I recommend Auto Whiz to everyone."

"Terrible experience. The staff is quite prejudice against people of color. I was recommended here by some guys from Firestone for a busted headlight. I told them I had a diagnostic at another shop and I knew exactly what was wrong with my car and what needed to be replaced. They could not give me any pricing on the service I needed. I understand shops do have to perform their own diagnostics sometimes so they can be sure on the issue but this place couldn’t even tell me the price of the diagnostic. It’s almost like they wanted to start working on my car to force me into paying a price before even discussing it with me. I eventually just told them to hault service and I’d come get my vehicle. They proceeded to tell me that they had already started taking it apart and that they’d call me when it was ready. About 45 minutes goes by and no phone call, so I had to go up to the shop. My car was in fact ready, but they still chose not to call me. And on top of that, they had my car parked across the street, in a different establishment when there was plenty parking in the back of the building. I certainly do not recommend. And I will not be returning."