Firestone Complete Auto Care 1516 Government Street, Mobile, AL 36604

"I want to share my experience and express my sincere gratitude to Caleb Bush, Garret Denmark, and their team (there was another gentleman there that worked on my Nissan Frontier as well that evening but he didn't have a business card at the time) that took care of me recently! They took their time to ensure the highest quality of work was provided as well as going the extra mile and working past closing time to ensure that my vehicle was properly serviced! I always go to this specific shop every time I go to Mobile for work and I receive great customer care and service every time! Please give these men a raise and/or a promotion asap!"

"Update your store hours online. It says on Google that you close at 7pm. You guys called me to let me know it was ready for pick up at 6:05pm. Thinking you closed at 7:00pm like google said, I stated I’d come up in a little bit to get it. No one said anything about being about to close. But when I arrived at the store at 6:44pm the lights were all out and everyone was gone. Then I see the sign on the door says you close at 6pm. Why would you call me and tell me to come pick up the car after you close? Huge inconvenience and I’m very disappointed."

"Possibly the best auto shop in Mobile. Very nice employees, and always best prices for repairs even not charging me after they had one of my vehicles for a week trying to get it going."

"I’ll never go back. I asked for a complete inspection, in which they apparently missed I need new brakes. Also, I went in ready to buy two new tires, to have them tell me I didn’t need them. Then on my thousand mile, multiple stop, road trip every person I knew saw my car and said, I think you need new tires! What place DOESNT sell you tires when you’re ready to pay for them? But when my dad told me my brakes needed work i had just had it. Will hand down, never go back."

"Coming back from Florida to Texas. Had a blow out tire on Sunday. Stop a this location at 4.10pm to get a new tire. Ask the employee for the service and I was not even done asking when he told me that I had to make an appointment for tomorrow and had NO TIME for me today. No customers on sale floor but me, he had 2 techs working and all I needed was 1 tire. Call the other location in town and told me they could give me service but didn't had the tire in stock, but this location did had one in stock. I work for a company that provide services to Firestone and I know 1st hand how things work. I'm 100% sure they could help me and make a sale in the process. 1st and last time I will stop at a Firestone for any service. Luckily a roadside tire company came to my location and got me back in the road in less than 1 hour. This was one of the worst customer service I have encountered in years."