Hole in the Wall Coffee Shop

"Hole in the Wall is a local, cute, family owned coffee shop. The owners and staff are amazing, their muffins and pastries are great, and we always grab a few pizzas on Friday nights. Their lattes are delicious and the owner always suggests a new flavor for me to try, which never disappoints."

"I used to come here all the time, needless to say that came to end when my order was made incorrectly. I left the order and requested a refund. I was advised by the worker that they were not trained on how to provide refunds. The owner called me and stated he was on vacation with his family and would have the evening worker to process the refund. I never received a refund and didn’t have any products to show for it. Will never support here again. The consistency and customer service is not there."

"We’ve tried Hole in the Wall a few times for morning & evening meal services. Each time, we’ve experienced extensive wait times to receive food (30min for breakfast/1hr for dinner). The food is good but management needs to either improve the serving process or better articulate the expectation for delays when advertising their business."

"They were not busy when we arrived but got busy shortly after. We ordered and got parts of our orders 20 minutes apart. I ordered a coffee that came after my food, so I couldn't enjoy it with my food. A friend ordered a muffin and waited 45+ minutes and was then told they were baking more. The runner/server never said anything about it cooking just that it was coming. She gave up and just got her money back because the rest of the table was ready to leave. Great to see a small business busy but would like to see better service and a cohesive oder come to the table. Don't expect quick service and plan to spend at least an hour there."

"Tried to stay local, but left hungry and feeling like we made a bad decision. Nice people but really poor service. It was obvious that they can only handle a reasonable number of people, and today was too much for 3 employees. Extended waiting times and total chaos made it easy to go elsewhere on Saturday mornings. The quaint atmosphere must be supported with good quality, fair portions, and organized service. The menu must be accurate…."