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Jack's
3429 Lorna Road, Birmingham, Alabama, United States
About the Jack's
Jack's is a beloved Southern institution located at 3429 Lorna Road in Birmingham, Alabama. Known for its delicious food and warm hospitality, Jack's offers a variety of options for breakfast, lunch, and dinner. With the Jack's app, customers can easily order and earn points for future purchases. Don't miss out on their new French Toast Sticks or the Boneless Wings Big Box, perfect for sharing with family and friends. Whether you're craving Honey BBQ, Classic Buffalo, or Kick'n Bourbon flavors, Jack's has something for everyone. With nearly 200 locations across the South, Jack's is proud to call this region home and continues to serve up authentic Southern cuisine with a smile. Join the Jack's team and become a part of this iconic brand that values community, quality, and of course, delicious food. Download the app today and start enjoying exclusive offers and rewards with every order at Jack's.
Photos of Jack's
3429 Lorna Rd, Birmingham, AL 35216, United States
Opening hours of Jack's
Monday:
05:00 - 22:00
Tuesday:
05:00 - 22:00
Wednesday:
05:00 - 22:00
Thursday:
05:00 - 22:00
Friday:
05:00 - 23:00
Saturday:
05:00 - 23:00
Sunday:
06:00 - 22:00
Reviews of Jack's
"The dinner time drive thru employee (female with blue and black braids) was extremely rude. I've had poor service at this location previously but this was awful. I went inside and spoke to the shift manager. She took my order (my sick son had requested a burger and milkshake specifically) then I left and went to Zaxby's across the road to get food for the rest of the family. At Zaxby's the service is always super friendly and the food is always excellent."
"This new location is awesome. They have ice cream and a brand new dining room and rate service. Everybody knows that Jack's rocks fried chicken. My favorite, though, is the sausage biscuits. I don't think I will ever get tired of them. But I would try this location because the staff is amazing."
"Pretty clean interior and exterior. Second visit in a few years. Serviced within 5 minutes. Food was Luke warm; just needed some hotter food (temperature wise), to get a really good overall feeling of this restaurant. Customer service was very cool. No concerns. Tables need just a tad bit of touch-up. Overall 4 stars."
"Never going again. It was not the first time going to this location and having a horrible experience. Made my order at the drive through, I always check my order before I leave to ensure I get what I paid and asked for. I checked my box before I left the line and noticed my order was incorrect. I told the employee my order was incorrect and gave her the box to fix it. Checked my box again, and it was still incorrect . This time, when I told her I'm still missing pieces, she caught an attitude immediately as if I'm not supposed to get what I paid for . They attempted to fix it again, all with an attitude, and we could see her arguing. I was never disrespectful, not even once when they were the ones who messed up my order . Took three tries to get my order correct, and she was rude the entire time. No apologies, no nothing. When I finally got my box and went home because of how the pieces were thrown in and tossed around, all the biscuits were crumbled . We just threw it in the trash because with all that attitude, we don't know if the food was tampered with. Waste of time and money. They need proper customer service training."
"7/31/23 I am revising my previous review to state the following: This is among the worst fast food restaurants I have ever visited! What once was a nice newly renovated restaurant is now one of the worst. I went to the drive through today for a vanilla shake. The drive through was shut down, although someone inside was able to tell me through the speaker that it didn't work. I was instructed to come inside to place my order. I should have driven away but against my better judgement I did drive around, park the car and went inside. I asked "what's up with the drive through?" to which I received a curt reply "it's down you have to come inside to place your order!" Ignoring the rude greeting I placed an order for a vanilla milkshake. "We're out of vanilla!" says the attendant. This is literally the 3rd time I have stopped by this restaurant for a vanilla shake and they have been out. Really? I'm very disappointed and will likely never visit this Jack's again! 3/4/22 This restaurant has been completely renovated since my last visit. They actually demolished the old building and constructed a new one. The interior is very nice for a fast food restaurant including a lovely fireplace, a nice surprise. The menu is varied and excellent. I had the fried chicken sandwich which I thought was top quality. I will certainly go back."
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