Firestone Complete Auto Care

"Excellent service, was able to change to an earlier appointment due to some change of plans. Gentleman at the front was transparent about whether it could be done or not. I asked about a tune up, got a quote, when I went to pick up my vehicle he mentioned I didn’t need one for about 40K miles. Most places would have done it anyways, charged me and never thought twice. This place cares more about the customer than making a quick buck. So trust me when I say, if they tell you that you need something, they ain’t trying to sell you, you need it."

"Lies!!! Went here to have them check on my breaks and alignment, they told me I needed my breaks replaced, my tie-rod ends, my alignment, a tire rotation and an oil change. The quote they gave me was $1400, I only had them change my oil but they also charged me for my alignment. I went and got a second opinion from Mavis and they told me my breaks still had 60% life left and the only thing that needed done was my tie rod ends which only cost me $350 compared to the $600 they quoted me here. Bad experience, do not recommend!!!"

"Horrible Wish I would have payed attention to his name so I could call him out In particular. Took a tire with a slow leak to have repaired. First told they couldn't find the leak so they aired the tire up to 60 psi. Still can't find the leak. Finally find a staple. Mind you my tire has a slow leak. They pull the staple out knowing that they can't repair it because of their policies of the holes being to close together then come tell me they found it and I need a new tire. I say no I'll take it somewhere else and have it repaired thinking, which silly me, thinking it has a slow leak still like when I first got there, I tell them to just put it back on. Well they did and it no longer holds air. I didn't realize this until I went to leave at which point I was livid. I missed two appointments because of their incompetence or maybe he was mad because I wouldn't buy a new tire,either way it's unacceptable. In conclusion, Myself, my wife and my three kids used to do business with Firestone."

"Absolutely terrible. Do NOT trust this location. We brought a vehicle in for a delayed start. They charged $350 for the repair, but the issue was still there when we picked it up. They charged another $1600, but the problem was still there. They clearly do not perform more than 1 test drive. The manager, Aaron, told us that his 3 mechanics gave him 3 different stories about the vehicle. Left it again for another week, but when we picked it up, we have more dashboard alerts than we had when we dropped it off, including an overheating engine. Incompetent mechanics paired up with incompetent management. Do NOT bring your vehicle here."

"Firestone was the only tire store in town that would help me with my trailer tires, and they were only going to charge me $9.00!! I tipped both the manager and tech $20 each. Without them, I would have been in a bad position!"