Firestone of Gautier,

3299 Old Spanish Trail, Gautier, MS 39553, United States

"This place is so unprofessional I was told by Steve to come in on Saturday at 8:30 and this was either a Tuesday or Wednesday morning I get there Saturday at 8:30 Steve is nowhere to be found no one is at the front desk I end up leaving going to the mechanic side and speak to someone to find out 10 minutes to 15 minutes later that my part is not even in and has to be ordered this frustrates me because I have to take a disabled mother to an appointment and places were saying that the part would not come in in time for me to be able to safely feel like I'm taking my mother to her appointment I end up getting a call from another mechanic in Ocean springs which saved me but I would not recommend this place to no one it makes no sense to tell someone to come in for an appointment but you do not have the part to service their vehicle never again"

""Gorgeous " Steve made our wait for service pleasant. He played tour guide exceptionally well and helped us find our way around town. I will use Firestone anytime I'm in the area."

"Reserved a Uhaul through the Firestone of Gautier. They advertise opening at 0800. I show up at 0900 and was told "The owner is the only one that can do the Uhaul stuff and he won't be in for a few hours". Absolutely unacceptable, bad business for Firestone and for Uhaul. Recommend taking your business elsewhere"

"HORRIBLE service! Waited 2 days to get a tired fixed, they tried to charge my card $1,600 when I was told the charge was only $169. No apology offered and just extremely rude service!"

"I'm saddened by the experience I had at this Firestone. I have used Firestone in many different states during my airline career and I never had to question it. Didn't even read the reviews ahead because of its reputation by name. Well, I dropped by car off for Transmisson Flush at 15 minutes before the appointment. They called me right about the time they said it would be ready. I will never drop another car off. It's actually running worse than before they got it. But the part that really got me was all they took was my last name and the make and model. Even the oil change records your tag number, or driver's license or Vin. Something so that you will have a record of the service but nope. When I asked for a receipt for my cash payment because that's all I had on me. He told me his toner was out and I could inquire again on Monday. I emailed on Monday and got a reply on Tuesday that there as an unexpected death and they had been closed. I was sympathetic and asked if they could email me a receipt which they said they would. I ended up stopping by there. Here is the kicker part he didn't give me a receipt but instead asked me what I had done, and what kind of car it was while he put in a quote and printed it off. He also gave the lady ahead of me a Quote who was asking for a receipt. I work in finance this didn't go over my head. I did take it and leave but never again will I ever tell anyone they can trust Firestone. Apparently, Steve just didn't record that so I have to take my care somewhere else that can verify the work was done. It's sad not think more than that of people and their hard-working money. So sad, it really is. Do your due diligence!"