Pep Boys

"I had picked up a screw in my tire on a Sunday. I always use a certain shop (Hernandez Tire Shop) that happens to be closed on Sundays. I saw Pep Boys was open and decided to get the tire fixed there. The staff was very nice and friendly and patched the tire. After running errands the following Monday morning my low tire indicator popped up. I immediately took it to my regular tire shop. The said it was leaking from the patch. It was refixed and i haven't had a problem since."

"The Betsy lady at the front seems to not care about customers. You ask her questions about mechanical work or suggestions she just sits there and look at you dumbfounded as if she couldn’t care less. As a mechanic or manager I would think she’d be more welcoming. Stated she didn’t like taking warranties so I just took my keys and left. She really needs to practice better customer service and stop just sitting there looking nonchalant as you’re asking her questions and suggestions"

"Had a tire bust a band on the interstate they got us back on the road with 4 new tires. Liked the tech that checked us in only real complaint was it was pretty slow for just getting tires."

"Clean place, friendly service lady at the front desk. Took to long to get my SUV back because of not enough service technician on hand. Will only go again if no one else has an appointment available. Needs more technician!"

"We rented a van for a Thanksgiving trip and found a nail in one of our tires before we even left the house. The rental company was giving us the run around. I called the Saraland Pep Boys store to see if they had that size tire. They did and had us in and out pretty quick. On a Sunday. Thanks to Betsy and the tech. I didn't catch his name."