Walgreens 2501 College Avenue, Jackson, AL 36545

"The store manager is terrible. Always gossiping and dragging her employees down even in front of customers. This place is so terrible and so unorganized needs better management. Hear me out just go to CVS she truly does not know anything about retail or customer service."

"I got tested for Covid because my grandmother passed away and needed to know if I could go home to be there for the funeral. 2 hour result test. NO CALL, NO EMAIL. I called today to get the results and a woman answers and asks if I was Bethany, I said yes she said “I called you and got no answer” I said I didn’t receive a call she said “it was positive” I said oh, okay and she HUNG UP. ARE YOU KIDDING ME. Thankfully I’m a TEMPORARY resident and will NEVER recommend this area. The people are so rude and I’m beyond disappointed with my experience. She was rude when I tested and rude when I called. Do better Walgreens. Give them a raise or actually give a single care about your staff and how they treat others."

"I’d choose any Walgreens, except this one. I had COVID and my husbands job made him take off due to obvious reasons. He got sick, so scheduled a PCR test with Walgreens. The testing went smooth. Well, we waited on results well beyond the 72 hours they said it would take for results. Finally called them & we were told they had a delay on sending out the tests so the results would be later. Waited another week, we were told they still weren’t in. Waited another week, was told the doctor that was entering the results had just been behind in entering them. Waited yet another week and finally went into the store to see someone face to face. After 6 weeks, we were told that the person who was responsible for labeling my husbands test, sent it with no label. So, when it arrived at the lab with only his hand written name, they tossed it. We were lied to for 6 weeks. I guess they hoped we would just forget about it? Sure, seems like a simple test, but my husbands job would only pay him for the time off if he received a positive test. 6 weeks later, we can’t prove he was sick with Covid specifically."

"The new pharmacist don't have any customer service skills. She is rude and discounters every time! She is the only employee that does not identify herself when she answers the phone without being asked multiple times.. Store manager is not much better. The rest of the employees are great. Julia is always friendly and helpful."

"The management really needs to explore ways to improve the customers experience. They never answer the phone and the wait time at the drive-thru window was 1 hour and 30 minutes last night. The line was just as long when I left. I believe the management really needs to improve the services because having a Walgreens is really an asset to the town."