Subway 2810 College Avenue, Jackson, AL 36545

"Customer service is so bad that we order it and pay for it online."

"I placed an online order to be ready at 1:25pm. At 1:28pm, I went in the restaurant. The order was not on the takeout rack. I returned at 1:45pm. The order was still not on the takeout rack. I got in line and waited. When one of the workers finally asked if I needed help, they easily found my order behind the counter. Who knows how long my food has been sitting there unrefrigerated! When I asked where the chips were, I was told to get them myself. When I asked why it wasn’t on the To-Go rack that is conveniently located by the door, I was told that they hadn’t had time to put it there. I guess they thought I had time to wait in line, to find where they had put my food, and to get part of my own order. If I had wanted to participate in all those activities, I would not have placed an online order. Don’t offer online ordering if you can’t handle it. This was unacceptable."

"I ordered from doordash, said food was delivered at my door. NO food was delivered here period! I have 2 outside cams too!. I contacted doordash and they said opps! so, I called SUBWAY and the GIRLS were RUDE! one told me if I wanted it right that I should have came to the store and ordered it myself! I said what did you just say to me!? She said it again, I said ONE more time!, She said if I come to the store that she would tell me to my face! OMG!! I will see her tomorrow!!"

"This place has improved. Good food Good service. Debit card reader don't work good though u better take cash to pay for your"

"Ladies are awesome! Seriously I've eaten at more Subways than I can count. This is the CLEANEST "one I have ever seen from Hawaii to the mainland (I'm from Hawaii and travel all over with work). You can definitely taste the difference! The food was fresh not hours old. Keep it up ladies!!"