Dollar General

"The store is a little to messy for me. The workers do not put up deliveries quickly. They just sit in the isles."

"Yesterday I needed to make a return of a heater to my local Dollar General Store. Prior to attempting the return yesterday, I took the heater to a different location on my way home from work but didn't have the receipt. The manager at the first location told me that I would need to take it back to the store where I purchased it and that store(#12835) would be able to access the transaction in their system and match it with my bank card. When I took the item to my local store(#12835) yesterday, the manager / assistant manager was extremely rude, disrespectful and overtly racist. She immediately told me, "It can't be returned without a receipt". She wouldn't even allow me to explain what was wrong with the heater that I was returning. She then lied to me about the return policy, saying "Dollar General does not accept returns without a receipt", then adding," the store stop doing returns without receipts due to theft and customers returning bags of phone chargers". I attempted to explain how I was instructed by a Dollar General Manager at another store to make the return at the store(#12835) where item was purchased. She responded with, "I don't know why they would tell you that, if they do that they will get in trouble and I'm not going to get in trouble". At this point the Dollar General employee is yelling and screaming at me in the store. I told her that I would go home and do a thorough search for the receipt, her response was "I'm done with you and you will not be able to return the heater", she then slammed something and stormed off as the long line of customers watched. After being totally disrespected by the Dollar General employee, I decided to leave, go home and thoroughly search for the original receipt. I eventually found the receipt and return to the store when there was a new shift of Dollar General employees present. I was able to make the return without any problem except for the fact that the funds have still not been credited back to my bank. I've made returns at Dollar General in the past and the funds were credited back to my bank before I even left the store. While the return transaction was being made by a new employee, she spoke out loud the steps she was taking to the other Dollar General employee who was training her. The very first step during the return process asked her "WITH OR WITHOUT RECEIPT?" This was not the first encounter that I've had with the disrespectful, dishonest, racist employee. I'm not the only customer that she has mistreated( I've witnessed her unprofessional behavior multiple times towards other customers) there have also been Neighbors who refuse to go to that store because of the mistreatment they received from this employee."

"Store seems clean but when we were at the registers waiting the cashier just looked at us then started doing something else so we went to the self checkout. When we walked away, she asked the next person in line if they were ready to check out."

"The Dollar Gerneral store in Thorsby got a much needed make over. Aisles are bigger. There are no products littering the floor. It's clean and the shelves are well stocked. I had to learn the store's layout all over again but it's worth it. Staff is pretty nice. I have Whiplash Syndrome and can't lift my neck up too much. So, the woman working the register went to find the headphones I was looking for. I took a star off because of the price discrepancies. I'm on a strict budget. Every penny counts. For instance: Gatorades were $1.00. We got 10 along with other items. My mom asked the cashier, "These are $1.00, right?" Cashier said, "Yes." When we got home, we looked at the receipt. They had charged $1.20 per bottle. Same with chips and cans of dog food. This is the one area that needs to be corrected. If an item is on sale and advertised as $1.00, it should be $1.00. These discrepancies add up. Otherwise, I love the new make over."

"The workers at the Dollar General are really nice and respectable. I know personally that they go out of their way to make sure that the customer is satisfied and treated really well. I appreciate all that they do and have the up most respect for all workers that deal with the public and those that have to deal with some of the rudest people that you could ever imagine. Keep it up workers and God Bless......"