Zaxby's Chicken Fingers & Buffalo Wings

"Inside was locked at 5pm. Drive thru order was wrong. No way to have it corrected unless I sat in line for another 30 minutes. Not worth that hassle"

"This was the worst fast food experience of my life and I'm middle aged and overweight. That should say something to the quantity of fast food experiences I've had. I placed a mobile order at 9:16pm, ap said to be there at 9:31. We pulled through drive through 5 minutes early, the child at the speaker said "hold on". We waited. She comes back and says, "pull around". We did. We pull ahead she asks for our order and we state we had a mobile order for Kim. She said to pull to the end of the sidewalk and someone will bring it out when it's done. We do. They don't. Finally at 9:51 (25 mins after arrival and 9 minutes before close) we pop the cad in reverse and head back to the window. She said "What's the name again?" We tell her, she walks awayn comes back with our $17.31 order from the counter and says "Oh it's been right here, just no one wanted to bring it out to you cause we been cleanin' and stuff." I look at my dear husband who's been driving for 6 hours through snow and ice and apologized. As I'm digging through a bag of COLD food, he demands a manager and the little girl working has the AUDACITY to ask us to pull up to the end of the sidewalk to wait for him as he's busy talking to someone in the back. Hell.to.the.no. He says that we'll wait right here. Someone else approaches the window (at this point you'd think it would be a manager right?!) and she asks what we need. (Nope, not a manager). We said we need a manager. She said he was busy getting ready to close so he wasn't available. We said that was fine, we weren't in a hurry, considering our food was already cold and we'd already waited 40 minutes. She slams the window. Fast forward about a minute and the sweetest and most professional fella that was doing the best he could with the pile of trash he has to work with came to the window. We explained briefly about our experiences with his staff. How honestly, the wait sucked, but the customer service was exceedingly the worst part and how the girls were laughing as they were telling us that no one wanted to bring it out to us. He explained that he's been on the job in this market less than two weeks and turning brands around is a slow and steady job. In the end, he did what he had to to make it right, kindly, professionally and to the best of his abilities. Kudos to you my man but I wish I could witness the firing of both of those girls. Unfortunately I live 6 hours from here and won't be returning to Zaxby's on our next trip through. Sidenote: I worked 5 years in fastfood as a closer. I get the late-night orders and it's a bummer everytime that buzzer goes off. This is right off the highway and we were leaving 10 minutes before close and there were multiple cars still pulling in. They're used to this. Oh, and had the order went out at 9:16 when it was ordered, they'd have had plenty of time to clean up :)"

"For me to wait so long for my order, they gave me the wrong order the first time. Just for me to go back in and still get the wrong order again. Mind you I simply ordered the sweet and spicy Tenders and fries. They gave me regular Tenders and the fries were cold. Definitely dont recommend this location."

"They're always so nice and the service is great. They have the new Chicken Philly and its good!"

"The place is very clean but the amount of food is poor is like they want to used one basket of fries to complete the orders the pieces of chicken are really small but the hospitality is great just tell the manager not to be greedy on the food"