City Diesel Inc

"Ordered one of their actuator kits for my 18 RAM 3500. Comes with instructions, read them! Working great so far, hopefully continues to do so for a long time! As advertised, no need to have it calibrated by a dealer. There’s also a great YouTube video by the Motor City Mechanic for this thing, so go look for that."

"DO NOT RELY ON THEIR WARRANTY! One of their turbo actuators failed and they really put in their time and effort to deny the warranty. Was bit surprised, doesn't seem professional. They tried to blame mostly my turbo and possibly few other causes. I ended up buying a stock reman unit and had it installed, calibrated. This reman unit had been going good for nearly 100,000 miles. Disproving their blame on my turbo. I got full boost and engine brake works perfect. They need to realize their product is not magic. It's not perfect. There will always be a bad apple In the batch."

"What can you say about so much ingenuity, great products, and the best in customer service? Jackie and the team at City Diesel have gone far above what I have come to expect these days. Our fleet of over 600 Cummins powered vehicles purchases a lot of products from City Diesel. They never fail to please. Thanks!"

"Okay products with terrible customer service. I purchased 2 actuator from them for my customers, installed them on 2 turbo chargers that I built, one worked without issue, the second is having an issue. Contacted City Diesel twice, Once I talked with Tim, he was polite, gave me a tip and I went to try, unfortunately it did not work. Called the next day and spoke with Jason who was very impatient, impolite and rude. He blamed the issue on the turbo I built, despite a decade of experience and several certificates from Holset, Borg and Garret. He ended up getting frustrated and hung up on me, not caring to hear the whole story. Personally as a shop owner I can tell you id never recommend purchasing anything from City Diesel as if you have a problem with their products they will argue that their products are perfect and the issue must be with something else. 1/10 - Customer service 5/10 products as 50% of the products failed. New Holset actuator was installed and successfully programmed with ease only proving that the turbo was assembled correctly, and the actuator provided by City Diesel did in fact have a flaw that they refused to accept. I am currently waiting for the owner Jackie to call me back, I will update review if necessary UPDATE: As for the reply, I never refused for you to take the actuator back, I instead wanted you (Jason) to take the time and explain how this is working and if I am seeing what is happening here correctly, instead your arrogance foreshadowed your expertise and you decided to hang up the phone when I had said nothing to offend you. I have the Jig for aligning the vane nozzle to the sector arm, I checked and rechecked that positioning several times before and after calling and confirmed it was positioned correctly which I explained over the phone. I was able to calibrate a new holset actuator to the turbo which passed Cummins pre-align and final calibration using Cummins Insite, my customer wanted your actuator as he said it was "superior" Dont start throwing out lies saying I declined anything, as I didn't even have the time to even do so with how quick you ended the conversation, did you provide an address to send it to? no.. Also I did not ask you for an instructional video on how to build a turbo, I have built a lot of these and many others, I've been to Holset training, Garret, and Borg Warner and have the certifications to prove it with a lot more intuitive manuals then you could provide. The issue in my opinion was resolved the moment you hung up the phone, I told my customer that the actuator you sent had an issue and instead of trying to help you hung up and we instead went with a new Holset actuator and its running fantastic now. I have used your actuator many time in the past and I have had to call your customer service many a time when I was working for another shop and never ever was treated with such disrespect. My only suggestion is there are courses on how to do customer service in an effective and polite manner, perhaps that's something you should look into. You can expect I will return this actuator, you can do all the testing you want at that point. However I can tell you that my shop and other shops I know in Alberta will not be pursuing any sales further with you after the treatment received on the phone. To anyone who reads this review, in my history I've purchased well over 10 of these actuators with another shop and this was the first time I had an issue with installing it. The actuator is a great actuator, I am not saying that City Diesels products are bad. However the treatment over the phone when trying to ask why I having the issue I'm having was met with ignorance, and instead of transferring me to someone who might be able to rectify the issue Jason of City Diesel simply did not want to deal with it and hung up. Not great after sales customer service."