Chili's Grill & Bar

"I was a little unsure about going here because of reviews. However, we had a great experience. Our waitress was hustling. She was friendly and attentive. The food was out quickly and tasted good. The manager was nice when he had to help with my bonus cards. I would recommend to others."

"Walk in at 5:20, walked out at 6:40. Ridiculous! Service was horrible, food was barely warm when it was finally brought out. And the light above our table was out so we ate in the dark. Not a good experience at all. Will definitely not be back for a while."

"Let me start by saying this, there were only 2 employees in the front of house which was the blonde bartender and what I'm assuming was the manager (she didn't look like a server and wore a purple polo instead of the black shirts so that's why I assume manager). The bartender greeted us warmly when we first walked in and told us to give her just a minute. It was completely fine, as it was obvious her section of tables was full and she was by herself. When she had a moment, she sat us on the left side towards the back near the kitchen door and said our server would be with us in a minute. There was an older couple two booths in front of us that was looking around and a couple of dirty tables to next to us (important for the story). We looked over the menu a few minutes and waited for a greeting from well anyone, and the older couple is actively looking around as well. The presumed manager is walking around grabbing one thing at a time from the dirty tables and does not acknowledge the older couple or us. We are at 8 minutes now, still no greeting/no drinks or hey we are short-handed, I'll be with you in moment quick greeting. The presumed manager walks by for a third time still does not acknowledge us (actually looked at us then quickly looked away) and the older couple asks her while she is picking up another dirty dish from the table if she could find someone to bring them a box and their check. She goes and gets a box and tells the gentleman that to pay, he has to use the mini kiosk at the table. He responds with he didn't know, and she pulls it up for him. She walks back by us and still no acknowledgment or a "has someone greeted yall or took your drink order yet" greeting. We are now at 12 minutes. At the 14-minute mark, the bartender seats a couple next to us at the only clean table left in the section. The presumed manager walks by once again at the 17-minute mark and doesn't acknowledge the table that was sat a few minutes earlier either and just picks up another dirty dish and comes right back past us. We tell the table next to us good luck and leave. I have a collective 12 years of being a server under my belt at different big franchise restaurants. There are certain rules you follow as a server and as a manager. If you are a server and are understaffed, then you quickly greet tables to let them know they are seen and will be served momentarily. If you are a manager and see tables have not been greeted, then you stop by with a smile ask if they have been greeted, and if they have not, then you get their drink orders. Waiting 17 minutes to be greeted is not acceptable, especially if there are only two booths sat on your side of the restaurant. It was obvious the bartender was trucking and making sure her area was took care of, so kudos to her! If lady in a purple polo was a manager, then she needs to be fired or retrained, because picking up one little dirty dish at a time does not support the staff and not acknowledging tables you are walking by that still have menus is definitely not okay. You get a bus tub and a rag, get all the dishes at once, and wipe off the table. It takes less than a minute per table, then you check on guests. If I had to guess, then she walked by us a total of 5 or 6 times if not more. While we were waiting in the front, I never saw her assist on the bartenders side either. Obviously I couldn't see what was going on in the back of house, but I do know she was taking her time walking back and forth with no hurry and definitely not at a server's speed so I can't imagine she was helping back there either. Something can always be done better, but that was piss poor service. We went to Logans instead and what do you know we were greeted in 3 minutes and visited by the manager while eating to make sure everything tasted good. I know everyone has a bad day, but there's no excuse for that situation when there were too many ways that it could have been better. Next time, I think we will ask to sit in the bartenders section and make sure she gets a fat tip for her hard work."

"I’ve only been to this chili’s two times in the past year. Each time there is a problem with the service and/or food. I tried giving this restaurant the benefit of the doubt to go a second time. I am not a picky eater I can deal with most things but the quality of the food is just terrible. I am not sure if it’s the servers not communicating with the chefs but the food never comes out right. The servers will forget about your table even though there isn’t many people here. The prices are outrageous for the amount of food you get. I’m warning all of you if you are not coming for the bar this is not a place for you to sit down and enjoy your food."

"Went tonight and got the 3 for me. Even though on TV the commercial stated starting at $10.99, we could only find items starting at $12.99. The food was excellent we did the dip trio add on for $2.49. Our waiter was superb, we wanted for nothing. Will definitely be back."