The Home Depot

"We ordered a Bosch dishwasher from our local Home Depot, and our experience with the delivery and installation causes us to never wish to order any other appliances from your company, due to the following circumstances: - 05 Jan Dishwasher Purchased at Madison, AL Home Depot store - 11 Jan Dishwasher delivered, but install was denied because they said we had a faulty shutoff valve. Valve was replaced the same day by a plumber. Rescheduled for 18 January. - The 18 January installation was rescheduled to 22 January due to a local ice storm by Home Depot. - 19 January, I called Home Depot to change the POC to Curtis Norris and provide his phone number, and Home Depot involuntarily changed from 22 January to 24 January. - 24 January, the Home Depot installer again rescheduled the installation to 30 January because it was raining that day. - 30 January, the installers finally showed up late, and installed the dishwasher, but the junction box that Bosch uses would not allow the dishwasher to be pushed back into the dishwasher's allotted space. The dishwasher was hooked up to the water supply and electricity, but the dishwasher was sticking out of the cabinet. I told him that his installation was not satisfactory, but he said that was all he could do. He also became agitated when my husband told him over the phone that the installation was unsatisfactory. At that time, he called his Manager to describe what had transpired, but I went ahead and accepted the installation. - 31 January, I had a friend to install the dishwasher correctly. - We will never use Home Depot appliance delivery and installation services in the future, and we will advise any of our friends and relatives the same due to our terrible experience! Their appliance installations are done by a third party contractor that is not loyal to or show any empathy for Home Depot customers. They look for any excuse to delay fulfilling appliance orders for installation, and they do a crappy job whenever they finally arrive. Curtis Norris"

"I would give zero stars if the review process would let me. I ordered online but the delivery was coming from the Madison office not Florence. The delivery was scheduled from 6:00 am to 8:00 pm and was still not delivered. I called the main store in Madison and they hung up on me the first time then when I called back they placed me on hold numerous times. The customer service representative was talking to someone else while placing me on hold over and over again. Then gave me another number and told me they are not responsible for delivery and its another department that handles that does delivery but they sent me to the original online number that directed me to the store that was suppose to take care of the delivery. This is why I never deal with the stores in Madison because they are terrible. I thought the material was coming from Florence like last time. This store in Madison has been and will always be terrible!!"

"Big store - the app really helps to locate and pre shop for availability.. staff were friendly and 2 asked if I wanted any help finding items spontaneously!"

"Nice store and typically very clean. Aisles are usually well kept and the staff friendly. That said at times it can be hard to actually find staff if you need help with something. Typically I go to the return section to try and find someone to help me when I run into an issue. Also while I understand it is how stores are now doing these days it is sometimes sad to see no one at the actual registers and rather attempts to promote self checkout which most every afternoon/night I go is the only section open for checking out."

"What can I say about home Depot they are an outstanding place to get your DIY projects on the go and to find any type of supplies for outdoor and indoor projects. If it's gardening needs that you have this store has everything you need or want. The staff there are knowledgeable friendly and very helpful. If you have a disability they have things to help you with your needs. I recommend this store to everyone."