H&R Block

"The receptionists there are great! But the certified so called tax professional was not professional at all. It took Sonya 4days to even call me back, then when she did it was 3pm on April 18th smdh. Then she told she will have to call me back cause doesn't do trucker taxes she'll find someone in there office who does. And I never got a call back."

"I have been using H and R block for the last few years with the same person filling my taxes and it has been a good and easy experience every year."

"First off, let me start out by saying I don't even live in Michigan, but I am downright pleased and impressed with the professionalism I received from this H&R Block's manager, TJ! Let me spin you a little tale of how we met—my taxes were filed in California incorrectly and the tax preparer showed no remorse or desire to help me rectify the situation. I called H&R customer service to let them know of the poor service I received and they said the California store manager would be in touch soon…somehow someone's wires got crossed and TJ (an H&R Manager in MICHIGAN) called me back confused as to why my complaint was routed to her store. Nonetheless, I was also confused because the H&R Headquarters isn't even in Michigan. Anyway, fast forward to my conversation with TJ, she was SO NICE, respectful and very personable. She apologized multiple times for an issue that didn't even involve her or her store *that's more than my California tax preparer did*! She took the time to listen to my story and told me she would run it up to her district manager. Again, I'm just so impressed with how TJ handled an escalation that she could have easily hung up on me for or said, "That's not my problem, I don't even live in that state, etc etc."But she didn't! She really DID tell her District Manager and followed up with me a week later about the situation…which again, HAD NOTHING TO DO WITH HER!!! Honestly, 5 stars for her amazing customer service and lovely personality. I feel like if I lived in Michigan, I'd be friends with her. So yes, if TJ is managing this store, I'm confident in saying she (and probably her employees too) are going to take care of you! Do yourself a favor and go to her for your tax needs and for goodness sake, give this woman a raise for her outstanding customer service!!! Thank you again TJ!"

"The people I spoke with today at H & R Block in Livonia Michigan. We're very kind and helpful. Jewel was her name and she was very helpful and had a good sense of humor but did her job very well. Thank you H & R Block all the help over the years that I've used you guys."

"Russell was friendly, kind, answered all questions satisfactorily. The cost of having my taxes done at H and R Block was very reasonable."