Kimbrough's RV & Power

"We had a very bad experience with our service at Kimbrough's RV Repair in Tuscumbia, AL. After a verbal discussion about services needed for our coach, we dropped our coach off and left a request to get estimates for four items (roof repair, four slide toppers, oil change and window seal replacement). We asked, via email, for prices prior to repairs being performed. We were initially given a price for a roof replacement that included wood. We were told they had cut the roof and found the wood to be wet (before permission for repair they had cut the roof). They called back shortly after and said the roof material had gone up so the price went up approximately $3000.00. Being the roof had been cut, we felt there was no choice but to go with the roof replacement.  We were also told the slide covers could be worked into that price. We were not given a price on the oil change or window seal replacement (we provided the seal from Tiffin). We were contacted and told the coach was complete and the price had gone up approximately $1200.00. We requested multiple times to talk with Mr. Kimbrough, but that was met with extreme difficulty. Once we finally got in touch with Mr. Kimbrough, he was not willing to discuss the topic, was very rude, and stated as far as he was concerned this call was done. We sent an additional email requesting information on the oil change and window seal but did not receive a response. We went on the next business day (Monday) to pick up the coach. We found the front and back caps were severely scratched, scratches/gouges on the new fiberglass top, awning arms scratched, rear of motorhome scratched, and coach nasty inside from the roof work performed. We discussed this with the Kimbrough team. We were told some of the scratches could be buffed out but some would need to be painted. So we left the coach to have the damages repaired/painted. We were contacted approximately a week later and told the coach was ready for pick-up. We drove back up there (4 hours) to find most of the same scratches (they attempted to buff them out, but no paint) and were met with the same unprofessional attitude from Mr. Kimbrough. He stated he was not losing any more money on our coach. We were actually told they were done with our coach (not doing anything else), although it was scratched/damaged by their employees, and we could pay the invoiced amount or he (Mr. Kimbrough) would sit it out there and sell it. We were actually told by an employee the scratches are mostly on top and no one would see them (WOW). Finally, Mr. Kimbrough discounted the price slightly, said he was done and asked us to leave. The coach is still scratched, air horn not working post repair, window seal not replaced and no longer in the coach where we left it, and the coach is very nasty inside from roof repair. Although highly recommended by Tiffin, our experience was terrible. Others may have had a good experience, but we would recommend getting everything in writing beforehand and taking multiple pictures of your coach prior to leaving your coach if you chose to use this company."

"I was having problems with my Onan generator and Kimbrough's was recommended by an RV dealer. I scheduled an appointment and planned to leave my RV. However they got started on my RV as soon as I pulled in at 6:45 AM and by 10:30 AM they had me ready to go. Great place. We will go back if we need other service or work done. Thanks"

"On our return trip from an “out west” vacation, or generator (and hence AC) died in our motor home. Since it was Friday night, we had no idea about Kimbroughs scheduling - all other places we called were booked weeks out. We arrived on Monday morning with no appointment. Ten minutes later they pulled us into the bay and work began. Cannot speak highly enough of their staff and work performed!!"

"Hallelujah!! We have found THE one...the shop that is family run, honest, friendly, and can do it all. We left AZ with a dead Generac generator and started searching the Southeast for a shop that works on them. Contacted the famed Bay Diesel in Red Bay, AL and they recommended us to Kimbrough's. I called and they got us right in. Here's how it turned out: Charles, an ace with 34 years experience, troubleshot the generator and determined a dead stator/rotor was the issue so we could spend a bunch to find a used part for this 15 year old generator or we could bite the bullet on a new one. We decided on the latter, sourced one ourselves in KY (there's a shortage), and brought it back. It was installed in 2 hours and we were back in business. As a bonus, they have a body shop run by Cody and when we mentioned we were looking for a shop to help us with a peeling sewage bay door, he took us in right away and got to work. How long did this all take? 4 days from start to finish. We can't believe it. This shop has earned our business over and over again. They are trustworthy, honest and service all types of RVs, old and new. They do Tiffin's tires and any other rig that pulls in. Just give them a try and let us know what you think (you can find us anywhere on social media with our name). Just love this crew and shop! THANK YOU!!"

"These folks struck me as very honest and immediately are able to diagnose and suggest a repair for almost any RV issue. They specialize in Tiffin repair and know the quirks and common issues backwards and forwards. If your wet bay and the panel under your water tanks is looking saggy, these folks have a bombproof 100% custom built plastic replacement ready to go. They also intalled our Safety Plus steering stabilizer, which tracks straight and true and was worth every penny. Very impressed by this place and will always return for service for the honesty, expertise, and fairness I experienced."