Arby's 1610 Florence Boulevard, Florence, AL 35630

"Workers are always doing their best to get your order out in a timely manner even if they're packed. Great food as well!!"

"The service was awesome! The lady that took care of us was super sweet and actually stopped at other tables to make sure everyone was happy with their order! The food was fresh and delicious. One of my favorite places to eat! ****************************************** 12/10/2023 So we went in tonight and sadly the service was not like our usual experience. The young lady at the register seemed to be on the phone with her back turned. We were deciding what to order and she finally turned around. We placed our orders, got our cups for drinks and there was no ice. So she got us some ice....but there were hardly any lids, no straws, and no napkins. The young man who came to fill the ice machine asked who was supposed to be tending to this and not sure what was said. We did get napkins and straws with our order but I have not had this happen at this location. I will go back and hopefully this will have been a one time thing. On the plus side our order was correct and the food was good and fresh. I know you can do better Arby's!!"

"The food was absolutely disgusting. The bag was soaked in something. The food was just slop, roast beef tasted like the cardboard box it was put in. They literally poured a watery drink in to my cup from another that was sitting and topped it off. The cashier acted remedial or high as a kite when taking order. Overall worst place I've seen in awhile. So we threw the food away and ordered something. The district manager should be fired and everyone in that store on 11/7/23 because that food and service was completely unacceptable."

"The girl working the drive through window on 10/25/23 at 10:30pm was one of the rudest workers and people in general I’ve ever met. I pull up to order and she says “Arby’s”, I pull up the window and she just says my total, nothing else. I’m fine with people being short I understand it’s late but her attitude was just horrible. To no surprise, my order was wrong but she made me feel so uncomfortable that I didn’t even say anything. It was bad enough for me to leave a review before even leaving the parking lot. Edit: I just came back because my order was so wrong and they closed 15 min early lol what a joke"

"First time in this Arby’s and the food was good. I tried the orange creamsicle shake for the first time, and it was really good. I also tried the mozzarella sticks and nuggets bites & they were both better then Burger Kings! The lobby needed to be picked up just a little but the employees took care of that quickly and the restaurant was clean. The employees were nice and I plan on going back!"