Ashley Store

"Recently bought a bedroom set that was on floor display for many many years. I was anxious to get bedroom set because I was moving into a new home. Little did I know, the bed had more scratches than they showed me at store. Once I realized I called management to inform them. Josh the manager was horrible at being a qyality business man. Ill stop here. Ashley Furniture in Columbus, Ms is horrible when it comes to quality and treating customers fair and with respect."

"Ernest was so patient and kind! Big fan of this place!"

"This review is specifically for the team handling repairs at the store. I purchased a reclining sectional at the sister store in Starkville sometime during 2020. After a couple of years, the motor on one of the main recliners stopped working, so I was out a seat (my seat mores the pity). I called the store and got connected with Bubba the repairs department. He ordered a new motor and had it shipped to my house free of charge even though our couch was not under warranty. I installed the motor and it worked for a month or two, but then died on me like the last one. Figuring I was officially out of my depth, I gave Bubba another call. He sent a repair guy out to the house who said the reason why the motor kept dying was because the reclining mechanism was bent and likely had been since we bought the couch (it was a floor model). He ordered a second new motor and a reclining mechanism. I was prepared to pay for the repair, but again, Bubba and his team covered the parts and labor saying "You are not under warranty, but there is no reason why your couch should be broken after such a short time. We will make this right." Some parts ordered and one visit to the house later, everything is fixed. They actually followed through unlike many others I have interacted with in the past. I have never delt with a repair team as professional and capable as Bubba's. They do exactly what they say they will and have the customer's best interest in mind. I don't usually write reviews for any businesses, but I wanted to give Bubba and his team the kudos they deserve. To Ashley's management: know that having people like Bubba working at your store is the kind of thing that makes loyal customers. I would certainly buy furniture from you all again just because of how Bubba and his team helped me and my family!"

"This is almost 3 yrs later review.. Everyone was very nice, I do remember the lady named Barbara helped me first, showed me around and provided details, and she definitely knows what she is talking about. I saw custom couch set, that I love very much, but had to be built per order due to the pandemic, so I had to wait, a month or two, but it may be different now. Everyone stayed in touch until it was ready, and the delivery was awesome. There was a small scratch occurred, upon the couch, during the load into the home, because it had to go upstairs, BUT they detailed that! AND sent another gentleman to build it all over again, just to make sure I had 100% of what I did paid for. So, I hope everyone understand the review here, people do help and care, but you have to try to meet people halfway to seek the results you are looking for. I’m still satisfied with my couch set and so grateful for them for making it happen. I hope anyone here will share the same experience too! TY to all of Ashley’s family, my experience truly was great!"