JOANN Fabric and Crafts

"This is, hands down, the worst Joann’s in South East Michigan, maybe even all of Michigan. I have been here numerous times the past 3 months and every single time it some gets worse. The store is a giant mess, but they are also simultaneously out of stock in everything. There is, at max, 3 people working the whole store, 2 of which refuse to hop on a register. I stood in the check out line for 35 mins on my most recent trip. I would have left but I already had fabric cut and needed it for a project. I think I have finally learned my lesson and will go to a different location next time."

"I visited Joann Fabric and Crafts on John R, looking for fabric to make cushions. When I pulled up, the parking lot was clean. The store was clean and the employees were friendly. Joann has a wide variety of fabric to choose from. I purchased a beautiful fabric and trim. There was a line at the fabric counter. Therefore, I had to wait to have my fabric cut. The young lady was nice, but I didn't understand why she started putting accumulated fabric away before she serviced the customers waiting in line. It was the last day to use my 60% off coupon that I received in the mail. I save a lot of money. Overall my shopping experience was good. I will visit this Joann Fabric and Crafts again."

"I have been here three times, and each time I have gone I have felt like the biggest inconvenience as a customer that needed help for the store's mess ups. The first time I went was the day after xmas, and yes this is a very very busy day. Joann had two employees working and we were told several times it was our fault for the bad service for coming in on such a busy day. Strike one. Next I went to pick up an online order and my order couldn't be completed even though it had said it was in stock online. I asked for help on how to get what was missing and again was treated terribly, like it was my fault and that I was an annoyance for asking how I could fulfill my order (when their online inventory was wrong!). Ended up driving 45 min away to fulfill it myself. That's 2. Finally, went again for an online order and asked for help on if I could exchange for a different color. A lady took my online order slip while I went to look for a different color, came back up to the front, and was accused of stealing and doing the online order process wrong because I didn't have my slip. I tried to explain another employee took my slip and again was met with scoffs and eye rolls until the other employee vouched for me and brought my slip to the register. That's 3. I will be taking a major hiatus from this Joann and will ONLY be ordering for shipping to my house (maybe) or going a little further to Michaels. Hoping it will be better some day."

"It is always my go-to store for fabric and crafts. Carol, who cut my fabric, was great. You can't tell she has only been at the store a month. The other woman who has cut fabric for me is Holly she is always great. I love that they're friendly and never make you feel like you're an inconvenience to them. If you have any questions you may have, they answer without any problems. The check-out was smooth. For as busy a time a year this is, we got through pretty quickly. Thank you, Carol and Holly, for making it so easy."

"I get a lot of good crafting supplies here! On a personal note....I'm glad that YOU didn't convert the Women's Restroom to include Biological Men!! That wouldn't work At all! Let's keep it that way!"