Main Heating & Cooling Inc

"I called this company yesterday Tuesday 12/27/2023 because my water heater stopped working. A lady answered the phone, I think her name is Amanda she took my information and told me they will send a plumber to fix the issue on Wednesday 12/28/2023 between 9 to 12, I took a day off from work just to wait for them to come and fix my water heater and nobody showed up! I called back again asking them if they’re gonna send somebody and the same lady answered said your name doesn’t exist in the system! I was like I just called you yesterday even if the system didn’t save my appointment, don’t you remember I called you yesterday?!! I was so mad. I told her that I am not going to schedule an appointment with them again. instead of satisfying her customer by sending someone to fix the water heater in that same day or giving me some discount she was like “OK it’s up to you if you don’t wanna come with us it’s not a problem”!! One joke of a company ZERO customer service skills and very bad with their appointments."

"Last night I called their after hour emergency line , we are family of 6 in Shelby Township. Around 8:00 pm our hot water tank blew , we have a 1 week old infant in the house and we started to smell gas and none of us are that familiar with heating and cooling obviously or we never would of called an after hours emergency line , who state they are open 24/7. We called told them everything and we needed help asap , money was no object needed it done and wanted to be safe having young children in the house and I also have leukemia. To say the least we called and gave all them information and we needed help , guess what they never responded !!! Not even a call back to say they couldn’t help , so my son and husband ran to Lowe’s paid over $1000 and got in touch with a great friend who helped us out !!! So if you looking for reliable resources don’t bother , very very unprofessional, these people should take down their 24/7 emergency respond website ! THEY SUCK !!!!!"

"First off I wanna say that the work done was done well. But I was definitely ripped off. All I needed was a capacitor replaced (which took like 20 minutes tops) and it cost me 300$. Was later told by a friend who works in the field that it shouldn’t have cost any more than 200$. Also left the box on the grass. Too busy overcharging to even throw away the garbage? Again. The work itself was good, but the overcharging was enough for me to decide to no longer use them in the future."

"I've had 2 other separate heating and cooling companies come out to try and fix a smell issue in my house, hundreds of dollars. Within seconds Main knew what the smell was coming from and solved it and charged me $110 dollars. Amazing! I'll be calling them again in the future."

"Pro: Came out the same day within a couple hours of calling. Cons: Expensive, poor communication and quality of work. I called these guys a couple days ago on one of the coldest days of the year because my tenant called from one of my rentals saying the furnace was producing a bad smell. They said they would be out the same day and ended up coming within a couple hours and the office called me to let me know they were on their way which was great. Things became questionable after that. I never received a call from the tech and they billed me $165 for the trip. I had to find out from my tenant what was going on and call their office to get an invoice. The only thing that was communicated to me was that they changed the air filter from the filters i had left for the tenant. An hour later my tenant called and said the problem was still going on. The original problem was never fixed. They ended up coming back out later that day. Again I had no communication except for what my tenant told me which is they changed the capacitor. I figured since they didn't fix the problem the first time around they weren't going to bill me and that is why they didn't call or email. A couple days later I received another charge on my credit card for $148 with no call to approve it, an invoice or an explanation on what they did. I was charged over $300 without any calls or authorizing the work. After I sent an email inquiring what was going on I finally received a call from the tech David the next day. It was not a great call. When I questioned the issues like why I never received calls to authorize over $300 in charges or why it takes 2 trips (that i am being billed for) to fix a common problem I was met with excuses and very unapologetic. My experience was not great, my recommendation is to call someone else."