Air Master Heating, Air Conditioning & Fireplace 3155 Bermuda Street, Ferndale, MI 48220

"Our furnace broke down in the midst of a cold spell and a family crisis. Air Master handled the purchase and installation of a new Lennox furnace and air conditioner professionally and compassionately. The office support provided by Irina was outstanding. The paperwork was ready in no time and we were placed on top of the list for installation. We are happy with the greatly improved air quality in the house and energy efficiency of the new furnace."

"2022-7-13. Adding a new review failed and I will add it to the existing one John came by today to service the filter all our furnace and maintain the AC unit outside. Very professional technician, taking precautions using plastic shoe covers to not make our floors dirty, he checked and replaced the dirty filter and flashed the drain lines. Outside he took the AC unit apart to clean the coils which were covered with fluffy cotton stuff from the trees. Very happy with his service which he executed meticulously and quick. Service appointment could not have gone better. Thank you. January 2022 The replacement of 30 years old AC and forced air heating furnace went smooth and professional from start to end of the process. It was a pleasure to work with James Seese during the quoting process. He is extremely knowledgeable and did not push to sell more expensive equipment and educated us about the pros and cons of the different available options. Due to international supply chain issues the company made us aware from the beginning that our selected equipment, which was not in stock, would probably take some time to be available. This was understood and accepted. Airmaster informed us in February that all materials had arrived and an installment date was scheduled for the following week. It took one day for Robert and his colleague to replace the existing equipment and install the new. Work was done on time, within one day. When Airmaster left, they cleaned up the work places nicely. Very impressive and professional. The only issue that could have gone better is the location of the vent and inlet air tubes. Had we known how big these vets are, we would have requested to route those to the side of the house and not ending at our deck. we did not ask how much the pipes would protrude from the wall and had expected just a vent opening for the furnace; like the dryer vent, which is flush to the wall. All in all: Thank you for a great job Airmaster Team 2022-06-03 Air MAster came out to fix a broken wire connection that prevented the HVAC to start. Great job done. Fast, professional, clean, friendly service. Thank you :)"

"Jim Seese visited my home and lied to my face about their pricing. Once I noticed and inquired about the discrepancy, he became angry, raised his voice and hung up the phone! I called their business line to speak with the General Manager, Mike. Not only was this guy just as rude and dismissive, he statedy that because I dared to inquire about pricing that was promised, they no longer will complete my install! Their installers came inside my home without masks! Their truck broke down in my driveway and required maintenance! A Quiker Repair Van had to come and assist for them to leave! So on top of their installers misleading customers on pricing, their Leadership (GM Mike) agrees with it! If you do not want to be mislead about pricing and disrespected, DO NOT GO TO AIR MASTERS!"

"We had them do a furnace certification inspection required by our city for properties that can be rented. We called in to make the appointment a week prior and between then and our appointment we received several email & text reminders as well as a profile of the technician and live updates map showing his location when he was on his way. The tech Brandon was very professional and the inspection was complete in ~40 mins."

"We have hot water heat in our home so we have no ductwork in our walls but wanted central air conditioning. I called Air Master to get a quote on a ductless (mini-split) system. Our salesman, Jeff Fry, was very knowledgeable about the system and sold us just what we needed to cool our house. He took lots of photos and checked out the whole house before coming back with a quote we thought was very reasonable. The installers were very friendly and efficient and did a nice, clean job. They even removed our old window A/C unit for us! We're very happy with the whole purchase and installation process and are EXTREMELY happy with the system. It's remarkably quiet and cools the entire house with just 2 indoor units, just like Jeff said it would."