Bright Home Pros 20111 James Couzens Freeway, Detroit, MI 48235

"When I first scheduled the appointment, I was told on the phone that the non-refundable $95 service call fee would count towards the cost of the repair. This is not, however, how it was understood by the technician that came to my home. At his first visit to diagnose the problem with my dryer, he asked me to pay $245, which he said was for the $95 service call plus $150 deposit to order the small part (which I later found out costs only about $35). I then received an invoice from him for $245 which stated that I had only paid $150 when in fact I had paid him $245. He explained that the $95 service call fee was separate. It didn't make sense and I didn't agree with it but I let it go, which was a mistake. I expected to receive a call back from them the next day to schedule the repair, but I did not. Having paid $245 with nothing yet to show for it, I started feeling nervous. I sent a message asking for an update and said I felt like I was being scammed. The manager then responded the second day after the initial visit with messages in all caps and multiple phone calls, seeming a bit paranoid. He did reassure me that the part was ordered but not in yet. He also asked me why I felt I was being scammed. After hearing me out and reassuring me, he then asked "do you still feel like you're being scammed?" That is not the kind of question you expect to hear from a customer service oriented company. Not feeling like I'm being scammed is a low bar for customer satisfaction! The second service visit to complete the repair occurred one week after the first visit. This is 9 days after my initial call in to them, which is a long time to go without a dryer and too slow for an appliance repair service company, if you ask me. After working for about 45 minutes to install the new part, the technician came to me and said the dryer still doesn't work. He also quoted me $50 to clean the inside of the dryer and another $250 or so to replace the electrical board. I decided to cut my losses as these additional costs would have put me over $500 total and at this point my confidence level was low that the dryer would even be repaired. The technician then asked for the $95 remaining balance from the initial invoice, which I declined to pay because I had already paid $245 as previously stated and still had a broken dryer. To this, he replied that he would have to remove the part he had installed. I then asked for a refund of the $245 and was emphatically turned down. So, Bright Home Pros took $245 of my money and I have absolutely nothing to show for it except the knowledge that they are a company to stay far away from. The only thing about this company that is professional is their nice looking website. At the end when I expressed my frustration with them and told them I would give a negative review, they simply said "that's ok, we'll just delete it." WOW! This outfit does NOT put customers first. Stay away! As it turns out, the next day I found a used (like new) dryer for $400 on facebook marketplace and it works great!"

"SCAMMERS!!! Choice Home warranty sent Bright Home Pros out to diagnose our air conditioner. The tech said our unit was old and needed to be replaced. He then proceeded to tell me that the warranty company was bad about replacing and that they take forever to authorize/decline claims. Well I guess they would take forever if they never recieve the diagnosis! It's been 16 days now a day still no diagnosis reported. The warranty company hasn't been able to reach them after several attempts. I sure wish I had read their reviews before giving them a dime! BEWARE OF THIS SHADY COMPANY!"

"Scam Alert! I am really sorry guys if this looks bad on you but a technician from Bright Home Pros was send to my house to fix my broken dishwasher through Priority Home Warranty (Which is another bigger scam). The technician ran the diagnostics and told the Home warranty that the Dishwasher had a pre-existing condition. Which it did not. I explained the whole thing to the Technician and Priority Home Warranty that every thing was working fine until that week. Nothing was wrong with the Dishwasher and I'm very upset that a false report was sent to the Priority company, who ended up declining my claim. After almost a month of going back and forth, more than 30 calls to Priority Home Warranty and a few to Bright Home Pros. I've decided to cancel my home warranty but would like to leave my experience here for the other people to stay away from Home warranty companies, who are running scams with the Repair services. Bright Home Pros, I'd request you guys to please help the people whom you are offering your services and please don't be a part of the scam run by the Home Warranty Services. I will be reporting Priority Home Warranty to the Michigan Attorney General's consumer Protection division to take a deeper look into the complaint."

"Came out to fix my fridge. They had to order a mother board. Took over a week to come back even though they said the part will come in 2 days. They came to install the part and said the part was defective and that they would have to order another. I haven't heard from them in almost 2 weeks after that and I had already paid $465. I had to dispute my refund via PayPal. Once I started the dispute they called me (after I kept trying to resolve it with them but couldn't get a hold of the manager)and said they were gonna come out that day....it was already past their business hours. I'm just glad I paid via PayPal or they would have kept stringing me along."

"I had an appointment with them the first time and they called me hours after to tell me they were running behind which I get happens but you don't call someone hours after. Then asked if they could reschedule which I was on the fence about and should've just skipped. The guy comes in and right away says oh we can't repair those (portable acs) they aren't made to be repaired. I made it very clear when inquiring about service that's what I needed a repair on. So he proceeds to look on his phone and say yeah we can't order parts. But I'll discount the service call to $25 it's normally $95 like he was doing me a favor. I should've checked the yelp reviews, don't trust the reviews on here. That part is my fault. But avoid this company like the plague. They'll get every bit of what's coming to them."