Dearborn Appliance Repair

"I called Dearborn Appliance Repair because of its close proximity to my home, 10 min away. I told them the problem I had with my washer, no problem so far. He proceeds to ask me my zip code, 48228 which is in Detroit. He immediately said I'm sorry but we don't have any technicians in the area. I said I only live 5 mins away, he again apologized and said we don't have any technicians in the area and hung up on me... My thing is if you DON'T WANT TO DO BUSINESS IN DETROIT, then say it in your advertisement. I do not know what their previous experiences were in Detroit but I am here to tell you that everyone who lives in Detroit should NOT be colored with the same brush!!! SHAME ON YOU!!"

"I scheduled an appointment on Sunday and I told them the brand of my stove and was told to give them my credit card number In order to hold A none-refundable $59.99 and that money would go towards any repair cost.They said that they would send someone out to my house the next day between 1-4pm. The next day at 11:30am they call me to say that they do not have a technician to fix my brand of appliance and that the $59.99 That was chArged to my credit card will be refunded in 3-5 days!!!! A waste of my time and not to mention that I took the day off work for this!!!"

"Called Thursday the 13th to schedule a appointment for Monday the 17th. Gave them all of my information and they said they would be out Monday between 8am-11am. Well it’s 1:10pm Monday and they never showed up. I called to ask what happened they said they canceled my appointment because they aren’t servicing my area. I asked them why they didn’t call to let me know, and her answer was we don’t have to. Well thanks for wasting my time"

"I am so disappointed with this company. I called them on Sunday. The man said a guy will come on Monday between 10 and 3. Well a woman named Geraldine said that the man isn't able to be in my area today but she was going to check to see if he would be able on Wednesday. She called back and said he wouldn't be able to be in the area then either. So I said should I call to make another appointment or call another company? She said that I should call another company. What kind of business is this? The first time I call a repair company and this was what I got."

"Don't waste your time. I've set up 2 appointments for a home right down the street (less than a 5 minute drive) and both were cancelled saying they "didn't have any techs in the area." They will happily take your credit card info to "hold the appointment" and say they won't charge you until the job is completed BUT they will, in fact, charge your card and then void it out once they cancel the appointment. Call someone else."