Metro Detroit Phone Repair Trenton

"I was in need of a repair, a cracked screen tablet. They took it and fixed the screen in a couple of days. Problem was they broke the bezel around the screen for the install without telling me. Saying it was like that when I brought it in when it was not. So for future reference make sure you take a picture of your device before you get service. I learned the hard way."

"Tyler was helpful, knowledgeable and provided great customer service! I can't speak about the other staff as I only did business with him, but he is the sole reason I will be a repeat customer."

"I’ve been coming here multiple years and they have always done very well. Anytime I bring a device in it is done within the hour at a reasonable price. Another phone store wanted to charge me 450$ for a screen replacement for a iPhone 11. Metro Detroit Phone Repair did it for 119$. I will always come back here"

"Derrick went above and beyond in helping me fix my daughters IPad. The charging cord broke off inside and he resolved the issue the same day! Excellent price, I really appreciate the help Derrick. 1st time customer"

"I had to get my front and back screen replaced on my note ultra. Cost me $370. When I called the first time, I was told $200 for the fix. When I went in a few days later to get it fixed, I was told $329, and it would take two hours. When I went in with money to get it fixed, a different person told me he would be done in an hour and was done before that time. Then I was told I had a 30-day warranty and that I needed to come back if ANYTHING happened to the screen in that time. When I got my phone back, I noticed the back looked as if it was starting to separate from the glue, and there was dried glue all over it that I had to clean off myself. When my husband came home, I showed him what I thought looked wrong, and he agreed that we would need to take it back. Knowing I had 30 day I put it off for 3 because I have kids and a busy life. However, the phone cracked from the left side of the screen where the front had been replaced. At the time this happened the shop was closed so we went in the next morning. I was told that cracks aren't covered under warranty and when I explained that nothing had happened and to look where the crack came from he continued to tell me there was nothing he could do and that he could "try" to fix the back. (This was not the man that fixed my phone) I spent nearly $400 to have my phone screen repaired. The phone didn't drop. After I asked for someone higher up to speak with, he told me he was the highest. So I asked if he was the owner and if not I wanted to file a complaint with the owner and conviently enough the worker told me that I couldn't do that. He's the only one who takes and responds to complaints. It is less than a week from having it fixed and costing as much as it did. I am livid with this service. No one was professional enough to begin with anyway. They didn't seem like they knew what they were doing. They couldn't properly relay information, so don't get scammed like me. I was told that "phones don't break on their own." Correct, but if the inexperienced person putting my phone screen on did it wrong, then It would. It could crack from pressure. Then, throw in the fact that there was no one of actual ownership that could be reached about how poorly their employees are running (ruining) the company. Big no from me and I'm currently looking into what I can do about being scammed as that's EXACTLY what this company did and as I can see continues to do from time to time."