Sears Appliance Repair

"Cass did a fabulous job despite the cold temperature. My mower blade engagement lever operates smoothly now and I'm actually looking forward to lawn mowing season here in MI!"

"Our Technician did a great job! The scheduling of the appointment and canceling over and over and over Is constant! This time it took 30-40 days to get our washer fixed and this is not the first time!"

"The technician was very friendly and knowledgeable. Our fridge is big and in a tough spot to move without damaging the trim and drywall. He was very careful not to cause damage to anything, including the hardwood floor. We've had this same fridge serviced three other times, and damage was always caused when moving it. The best part is that I think he finally fixed what has been causing the fridge to need repair. It's been serviced for the same thing each time - but this technician (I think his name is Zack) was able to determine what kept causing the compressor to fail and fixed that, instead of just replacing the compressor again. I really can't say enough good things about the service we received and strongly recommend Sears Appliance Repair."

"The contractor was excellent in his repairs The communication system needs much work. I received confirmation 3 days In a row prior to my appointment amd confirmed the same including the day of repair. However 4 hours later the same day of repair I received a cancelation and confirmation for 2 days later. No explanation... No way to call no confirmatinn on my end 2 days later was acceptable. After multiple calls to remedy and confirm a time .frame they gave of 8 to 5 I accepted with hesitation.. Upon the next date of confirmation for repair a Link was provided for follow up. The link did not work. Wow.... thankful the repair man showed up at 430 and so far the washing machine works. What doesnt work is the broken service in between As a real estate agent who sells this product and has received top sales FOR this program I am extremely disappointed.... will rethink this program unless there is a remedy for customer service and a call to review procedures and follow up. #callMe210"

"The Repair Techs were great. The company is terrible. They give you a 9 hour window. Even the cable company gives you a 4 hour window. My first appointment, October 9th, they called me at noon to tell me they were rescheduling my appointment. I asked them to schedule it for October 20th and they scheduled it for October 19th. I rescheduled it for October 18th as by now there are no appointments left for October 20th. Well, October 18th comes and…wait for it…they text me at 11:30 and once again said they were rescheduling me and now we are back to the 19th. Their excuse for rescheduling both times was that they needed two Techs because they had to remove the wall oven from the cabinet. Guess what, two Techs showed up today and the oven was never removed from the cabinet. So, at this point you are probably saying to yourself, “why didn’t this guy call someone else…I couldn’t because it was covered under an extended warranty and No, they weren’t any help either. Horrible customer service, horrible disregard for the customer’s time, and a “could care less attitude” that I had to adjust my work schedule all three times."