Ace Plumbing & Heating

"Do not use this company if another option is available. We were charged for a part that didn't fit and they refused to return it (a part that was ordered incorrectly by them and never installed). Told us we could keep the part (that doesn't fit) and they would order another one that we would have to pay for again. Eventually they refunded the part but then added labor hours to the job to still get paid the magical amount of the part. We ended up hiring another company who had no troubles ordering and installing the part and at half of the amount quoted by Ace."

"Ace Plumbing & Heating came recommended to us for work on a house that had pipe damage and no running water. Steve, the owner, made time when other companies were quoting a couple of weeks before they could review the place. We've continued to work with Ace, primarily Matt but Steve as well, and have been extremely happy with their results. Besides the high quality of work, they are easy to work with, and always make time which is rare these days. We definitely recommend Ace!"

"This place is a scam that is starving for money. They are charging me for and estimate when they say they are free but then I called after receiving an invoice in the mail and they want to tell me it’s disconnected. Workers are not polite and would not use them, I would recommend my grandma to fix your stuff before this place!! Save your time and sanity people!"

"Terrible service!!! Weirdo plumber. The plumber came in through the garage and went into the basement to work on my washer and dryer. He was down there for 15 mins, then came back up and left. I called the office and said that he left. The secretary called him and he said he had been in the kitchen waiting and yelling for someone to show up, a total lie. I was in the living room the whole time which has an open view to the kitchen. He called to say he was on the way, why wouldn't he just call my cell again if he needed me? They offered for him to come back this afternoon, no thanks, I canceled my appointment. I don't trust the work of liars."

"Do not use this company! They quoted us a price to come out and snake a pipe and never once mentioned drive time cost. They did not bring any drop Cloths or anything to keep our floors clean as they walked through the house with their sewer covered boots on. The area that the pipe is located at was our storage room and they have to walk through our family room to get to the bathroom in our family room is carpeted and my kids play on the carpet and they walked through there many times with their dirt covered boots soaked in sewer water. They did not bring any buckets to catch the sewer water when they open the pipe and so they had to use our sterile buckets that my husband uses for his fish breeding business and now we had to dispose of those buckets. They did not asked to use them either. When it came time to clean up the mess they asked me for bath towels or a mop. They should come a little bit more prepared because I'm not giving you a bath towels or the mop I use to clean my kitchen floor. My husband spoke to somebody in the office and their only response was that the plumber offered to clean up and that we said we would do it ourselves. I do not think that offering to clean it with my bath towels in my kitchen mop should be considered them offering to clean it. When we got the bill and it was $40 more than what we were quoted and the time that he put down as the time he was here was not correct my husband called and spoke to them and they then told us about the drive time and if they have been doing it for decades but we were never told about it. We never would've use them if we were told about it because we've never had another company charge drive time. In fact, the plumber told us that it's 150 an hour when he arrived and never once told us about drive time either. They were here from 8:20-8:55 and wrote down 8:00-9:15."