Affordable Pool and Spa, Inc.,

3234 Associates Dr, Burton, MI 48529, United States

"Great experience for multiple services. They pressure tested my lines and identified a couple of leaks where my liner meets the steps and installed a new safety pool cover. The process from start to finish for both services was very professional and transparent. They responded promptly to all of my inquiries, quotes and detailed statements of work were sent via email and signed for, installation dates were accurate without any delays, and they took the time to answer any and all questions...and I asked a lot. Huge thank you to Jason and Courtney. I feel confident I've finally, after 10 years, found the right company to help me with my future pool needs."

"You have to be careful with this company, when they opened the pool they did not do any cleaning or vacuuming. For closing they change the price twice when they thought probably I have no other choice stay away from them. they asking almost 700$ for closing."

"I called yesterday about serving my pool pump and was told by the person on the phone that a $250 analysis had to be done first. I don't usually write reviews but this red flag ripoff that answered the phone made me decide to immediately want to tell everyone I know that owns a pool to not call "Affordable Pool" Doesn't sound "Affordable" to me."

"This is a 5 star rating for AFFORDABLE POOL & SPAS but I need to give the nightmare that preceded finding them. Anyone who has owned a HOTTUB in the last few years understand how frustrating it is to have purchased poor quality products and experience shoddy customer service. In early October our HOTTUB had a leak and we were told by the company we purchased our tub from that they could come in 7 weeks and to keep filling it up daily so the pipes wouldn’t burst and freeze once the temperatures dropped. By the way that info wasn’t offered , I had to ask what to do in the meantime. Another company said they could winterize it around the same time. I asked about the leak , leaking out the winterizing solution. They couldn’t guarantee it would stay in the pipes because of not knowing where the leak is but couldn’t fix the leak until the spring. After 5 weeks of pure stress and upset where my husband wanted to blow my HOTTUB up he stumbled upon AFFORDABLE POOL AND SPAS. I spoke to their office person Julie who immediately put me at ease with her calm and caring voice. She was able to get me on their roster the following week. Even their phone message suggests keeping a heater plugged on in the inside engine compartment to ensure pipes don’t freeze. That would have been nice to know 7 weeks ago! Maintenance techs Austin R. & Justin E. worked their magic in the dark freezing cold wind and snow. They were like a surgical team with a whole menagerie of gear prepared for whatever the issue was going to be . 2 plus hours later they had the problem fixed and were at my door explaining what they had done. WOW! Talk about professional. I know one thing for sure . I won’t be calling anyone else but Affordable Pool and Spas the next time I have an issue . Thank you!! P.S. It’s so easy for people to complain about a problem but when you have a positive experience, even a little one, tell the business you are dealing with. It’s goes a long way to keep morale up and let them know what they are doing right."