Detroit Pool & Spa

"01/01/2024 I received a call from Dave Reagan on 04/25/23, sounded like he was going to come out a correct the issues. I called Dave several times voice mail is always full, sent a few text messages only to be GHOSTED again. I will add photos in the spring if not resolved.04/10/2024 02/28/2023 DPS is a fraud They Claim to be a different company from their SERVICE department. BOTH ARE OWNED BY JOHN. They are the same company. I have three items that are still open from 2020 that needs to be completed from a complete pool restoration. I was assured by Dave they would be taken care of. Cement was poorly poured and has caused several areas to puddle - Dave has promised on several occasions to correct and complete the following items. 1. Puddling on the cement by where you enter the pool, putting in a drain in that area. 2. Skimmer concrete puddling, this was done last year and pictures sent. 3. 4x4 electrical outlet was to be put in at the far end of the pool. This year both DPS retail and DPS service AGAIN both owned by JOHN has ghosted me this year no reply to Phone calls or emails. I would not recommend this company...."

"They saved the day! Clint and his team fixed the algae problem in 24 hours! I had the worst algae problem in 40 years. I brought the sample to Clint and he did the analysis and gave me the recipe to fix it! Honestly, I could not be more happy with their service and capability. Thank you!"

"I would not use this company again for any reason. We have been trying to get a pool project finished through this company and it’s many differently named subsidiaries for over 3 years. Contract was signed in 2020 for a build in 2021. We had numerous problems including the pool company leaving the pool in a half built state which was a tremendous safety hazard for months on end. Animals kept getting trapped inside the unfinished pool and drowning or dying. We still do not have our project completed over 2 years later. They have lied to us about ordering our autocover which still has not been installed and is also a huge safety hazard. We failed multiple inspections throughout the project and keep having to extend building permits with our municipality. I would not recommend this company or any of its affiliates for any reason. This has been the worst contractor experience of my lifetime."

"FRAUD. THIEVES. Gave quote for renovating pool in spring of 2021. Mike said "you're the next job" for months. Came to house and slashed up liner to see how the structure looked underneath. Advised that job couldn't be done until following year. Asked if it needed to be covered up since winter months had been approaching. He said no, it would be fine. Gave deposit for work in 2021. Pool went through winter and is now a complete disaster. Mike dodged phone calls, had to call office and tried to meet up with owners of company. "They're not in" excuse after excuse. Thought there was a light at the end of the tunnel in September of 2022 (over a year since deposit was made). Dug out skimmer, and took notes for what needed to be done. Claimed liner would be triple what was quoted in my contract and coping for pool could not be found. I contacted another company and they said they were able to find it just fine. I contacted them asking for a refund only to be met with a deafening silence. They have done nothing but take my money, string me along, and destroy my pool. My pool is now in worse shape than it originally was, i have no cement around it anymore because the cement company is waiting for DpS to do their portion before they can refill. Do not work with them. They are a scam."

"FRAUDULENT BUSINESS! THEY CHARGED ME FOR A SERVICE (PARTIAL POOL OPENING) THAT THEY NEVER DID, AND TOOK ADVANTAGE OF THE FACT THAT I WAS NOT PRESENT WHEN THE JOB WAS SUPPOSED TO BE COMPLETED! I requested a pool partial opening & pool inspection with photos from this company for a rental property that I own in the Metropolitan Detroit area. I had several friendly conversations with Carolyn & Mike (service manager), and a pool partial opening was scheduled for 6/8/2022. I spoke with Mike on 6/9/2022, and he gave me a few notes about the job and said that he would have the report by 6/10/2022 at the latest. I paid the full amount for the service in good faith. After I paid the money, I have NOT been able to get hold of Mike for the life of me, despite numerous calls and voicemails. I spoke once with Carolyn on 6/14/2022. She was apologetic, and confirmed that I would get the report with the photos that day or at least a status of where things are. I got nothing. I had someone take a photo of the pool with its cover on after the supposed partial reopening, and to my surprise, it looked EXACTLY THE SAME as it did before reopening! These guys have done NOTHING and have defrauded me! You may see the "BEFORE" and "AFTER" pictures in this review! I emailed them on 6/16/2022 and asked them to refund me the money paid, and they just never responded! I'm currently in the process of both filing a complaint against this company with the state's Attorney General's Consumer Protection division & taking the matter to the local small claims court."