Edible Arrangements

"If I could put a zero star I would. My Valentine's Day gift for my daughter never arrived. I told them it was being delivered to a school and the school's hours they attempted to deliver at 5:00 p.m. when nobody was there. Then when I called it took forever to get through to somebody finally got somebody and they guaranteed to be on the next truck. Again they attempted to deliver after hours so my daughter did not get for Valentine's Day gift. But it add she's 13. When I called I was told I'd get a credit put back to my card and that never happened I've attempted to call multiple times since then got no responses. Customer service is absolutely horrible and this company sucks. If someone from corporate reads this you should probably give me a call. The staff at the Farmington location will know what order this is pertaining to. do not buy from this company if you want something delivered on time."

"Rude, dishonest and terrible all around. Placed an order online for today, paid extra because of it AND WAS CHARGED but they decided they're not filling any orders. Every other shop had the decency to turn off online orders except this one. Do not trust them!!! Update 2/16/24 - no call back, no refund."

"“If you ordered after 12pm yesterday, your order will be voided” Ok so why can we order? Your company owes me $25 for gas because of how stupid your staff is. Why can’t I order at any other location? Because they’re competent enough to turn off their order function. To the owner, you need to do better and your staff needs to do better"

"I placed an order on February 14 in the daytime with the scheduled pick up for 4 PM. The total was $122 which was charged to my card and confirmation sent to email even a second confirmation thanking me for placing my order was sent. I arrive at edible arrangement in Farmington Hills, on grand River for them to tell me all orders placed on the date of or day before are being voided and a refund would issued in a couple days. The staff even went as far as making the sarcastic and unneeded comment of “who waits to the day of to place an order” and “you seem mad that you can’t get your order.” I absolutely am upset actually pissed because I drove 35 minutes due to this location being listed as the only one taking orders the day of. No one from the location had the decency to contact orders via email or phone to notify me and others there that they are being voided. This is unacceptable and the customer service provided at Farmington Hills is ridiculous, poor, and terrible. Don’t waste your time."

"The most rudest staff we have ever dealt with. If my wife do not have them on speaker phone, my son and I would have never believed what we heard. Called to complain about molded strawberries and expired pecans. They were offended that we called. People pretending to be manager supervisors employees telling us what they would do. It was crazy and sad. The owner either doesn’t have a clue or doesn’t care. they’ll be out of business by the end the year or sooner if they don’t clean out this staff .Save yourself and stay AWAY from this location. We normally love this company. Now, this location is garage."