Hartland Flowers

"I ordered flowers on 2/2 to be delivered to my home on 2/14 for Valentines day. On 2/14 I made several attempts to contact Hartland Flowers, had the automated system say I'd be called back, didn't get called back, finally got through to someone at the shop, was told my order was out for delivery and would arrive "at a reasonable time, not like 8:30(pm) or something." 8:30pm comes and goes, I call again, again get the automated system, call the number provided for urgent calls. The "representative" on the phone doesn't indicate they are with the company, at first I thought I called the wrong number. They tell me my order is next to be delivered. Finally at 9:10 I get my order delivered. The delivery representative says sorry for the late delivery and asks if I had candy with my order, which I did and they give them to me as well. Not sure why they didn't know what was in my order but at least they didn't forget either item. The arrangement is okay. It has 12 roses some show signs of wilting/ withering. Some lost petals. Some leaves are beat-up or otherwise damaged. I wouldn't complain about the quality by itself but in the interest of providing a full review, I feel it's worth noting. My honest opinion is the arrangement itself is a 3 out of 5 stars I called the next morning to let them know about my experience. They said 'We know' and apologized, said it was unfortunate, and that they were busy. I was curious why my order was one of the last ones and I was told that business order get priority as well as orders with time constraints. I did a test order and didn't see a way to set a time constraint but could set it to a business order. If you choose to order from Hartland Flowers, and I DO NOT recommend you do, and you want it to arrive earlier, set the address type to business not Home. I was offered 50% off my next order and free shipping. But I still doubt I will order from Hartland Flowers again, definitely not for delivery. My reasoning is, I spent a lot of time calling for an update, when I got an update, it was wrong, what I got was not worth the hassle, part of the purchase was being able to surprise my wife and brighten her day but I had to tell her I got the flowers so no surprise, and the day was almost over when she got them so I did not get the full value of what I thought I purchased. Overall I was disappointed with my experience. If I had been contacted that it would be a late deliver, given accurate information when I called, or had been contacted with an apology instead of having to call them to be told 'we know it was late' I wouldn't have taken the time to write this review."

"I have used Hartland Flowers the past two Valentine’s Days. Their bouquets always last a long time. I picked up my order of 18 roses today, thought it looked a little light on roses after I got home. After counting there are only 16 roses in the bouquet. I chalk it up to how busy they were when I picked up the flowers, may have been a simple oversight. Either way, I will continue to use them, but I will be double checking the count next time."

"Beautiful wreath arrangement for our Mother's memorial service."

"Something may have changed with this business. I have been a customer for years and always had great customer service and beautiful arrangements. On 12-22-23, I placed and ordered for delivery. On 12-26 I still had not received a delivery update. Even though it was not timely, I still would've been ok with the delivery. On 12-27 I received an email back from my inquiry stating that due to unforeseen circumstances, my order has been cancelled and refunded. I expect a little more communication as a customer. Perhaps a phone call? Or flowers?"

"Hartland Flowers is simply the best! They always have the freshest flowers and they last a long time! They give flowers away at times if you watch facebook "